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Summary:
In the early years, some of the largest companies deployed on-premise systems to run their speech applications. Lately, experienced innovators have offered hosted speech solutions as an alternative that lowers costs, speeds implementation, increases flexibility and reduces risk.
Today, conversational speech applications are deployed for tasks that could not be automated using touch-tone. Companies are reaping tremendous cost savings by automating transactional calls like make a payment and order status, sophisticated calls like change of address, pin/password reset and even technical support calls that leverage knowledge bases.
6 Pages
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