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STREAMING WEBCAST
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YOU’LL LEARN :
In this streaming webcast, you’ll learn how Telecom New Zealand (TNZ) was able to simultaneously improve customer satisfaction, improve CSR efficiency and increase customer self-service. |
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Solving the Touch-tone Problem
With Special Guests: Steve Pollock, TuVox & Cindy Wild, Telecom New Zealand
You customers are calling for a host of products and for a multitude of reasons. After adding more and more items to your touch-tone system, you’re starting to get the feeling that your touch-tone menu system just isn’t cutting it anymore.
Find out how one major telecommunications company handled this problem by implementing a conversational call routing speech system.
The results were stunning:
- The number of callers that “zero out” dropped to almost nothing
- Customer satisfaction with speech is three times greater than with the old touch-tone IVR
- Huge jump in CSR efficiency due to reduced re-work and misroutes
Listen Now! |
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