Consumers drive every new investment in technology. Today, a major seismic event is underway that is transforming yesterday’s call center into the highly personalized, speech-enabled contact center of tomorrow.

Our mobile society demands instant information gratification.

Companies like Yahoo! and Google are raising the bar for consumer expectations by creating speech-enabled search applications to find services and get location-based information such as directions delivered to their cell phones and handheld devices.

Soon, consumers will expect that same caller experience when they call the contact center. The new cell phone-equipped generation is rejecting the push-button, menu-driven world of yesterday in favor of an intelligent speech-enabled caller experience.

So what does the future hold?

Azita Martin, VP Marketing at TuVox, will guide you on a journey into the future of the call center to explore how companies are making the shift to tomorrow and what will happen to companies that are left behind.

Special Guest, Connie Adcock, Senior Vice President Customer Service at 1-800-Flowers.com will talk about the use of speech at 1-800-Flowers.com and future speech initiatives with new and innovative trends in how speech can be used to provide better customer service and at the same time make customer service agents more productive.

Listen today!