Press Release

TuVox’s Conversational Speech Applications Named Product Of The Year

CUPERTINO, Calif. – April 10, 2006 – TuVox, the leading provider of enterprise speech applications, today announced that its conversational speech applications received the 2006 Product of the Year award from CMP Media’s Call Center Magazine. TuVox’s conversational speech applications have proven to increase customer satisfaction and the adoption of voice self-service by enabling callers to simply speak as if they were interacting with a live agent and if necessary, empowering them to reach a customer service representative by simply saying “agent.”

Out of the hundreds of products that Call Center Magazine editors reviewed and covered this past year, only 18 products were selected as being the “most creative, innovative and above all else, useful tools for making a call center the best it can be.” The high efficiency of TuVox’s solution is highlighted in the March issue of Call Center Magazine, stating that call completion rates driven by TuVox applications “range significantly above the rates for the IVR applications they replace.” While many of TuVox’s customers including Canon, Office Depot and Gateway have already recognized the positive impact of sophisticated voice self-service on their customer satisfaction and increased automation rates, the publication also commended TuVox on the growing popularity of its hosted and managed pay-per-call model that requires minimal upfront cost and technology infrastructure.

“Most companies today continue to use outdated touch-tone technology as the first point of customer service, not always realizing the negative impact on their brand and customer loyalty,” said Larry Miller, president and CEO of TuVox. “This award recognizes TuVox's continued investment in delivering solutions that prove that there are sophisticated voice self-service options that are superior to the frustrating speech-enabled touch-tone experience that many of us know too well. We are very pleased and proud to receive this recognition from Call Center Magazine.”

For a first-hand experience on how TuVox’s customers are delivering world class customer service, listen to audio clips here: /customers.html.

About Call Center Magazine
Call Center Magazine is the only publication dedicated to providing in-depth and unbiased product information on call center technology, management and operations. Written by a staff of editorial experts and industry luminaries, Call Center Magazine delivers an editorial package most useful to buyers setting strategies and buying products and services for today’s customer contact center. For more information, contact Call Center Magazine at 212-600-3000 or visit www.callcentermagazine.com.

About TuVox
TuVox is a leading provider of On Demand speech applications, empowering companies to deliver superior caller experience through the voice channel. Available as a hosted or on-premise solution, TuVox's award winning applications are easily customized to your business and can quickly be updated in response to business changes. TuVox speech applications automate virtually any type of call, including natural language call-routing, self-service transactions and interactive customer support. By delivering a superior caller experience, TuVox speech applications increase customer satisfaction and improve the adoption of voice self-service. TuVox customers include companies such as ABN-AMRO, AvMed, British Airways, Canon, Charter Communications, Gateway, Netflix, Office Depot, Time Customer Service and TiVo.