CUPERTINO, Calif. – January 25th, 2007 – TuVox, a leading provider of on demand speech applications, announced today that TuVox On Demand 6.0 has received a 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.
TuVox On Demand 6.0 provides conversational voice self-service applications to companies in a software-as-a-service model, where there is no need to install or upgrade software, and no up-front IT infrastructure investment is required. Customers pay only for automated calls and can access and change the caller experience through a web portal. TuVox speech applications automate virtually any type of call, including natural language call routing, self-service transactions and knowledge base product support. TuVox On Demand is delivered in either a hosted or on-premise model with managed services.
“Companies today have a broad range of expectations regarding managing and updating their speech applications. With TuVox On Demand 6.0, companies who prefer to outsource the management of speech applications can use a web browser to change key aspects of the caller experience. Companies who prefer to manage their applications with internal resources can use their browser to access the TuVox Life Cycle Management Suite to update, extend and tune the applications directly,” said Steve Pollock, Executive Vice President of Products, TuVox. “We are very pleased to receive this accolade from Customer Inter@ction Solutions, which is a testament to TuVox’s continued dedication to making world class voice self-service easier to adopt by more companies.”
“Customer Inter@ction Solutions is proud to bestow TuVox with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “TuVox has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”
The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine.
For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About TuVox
TuVox is a leading provider of On Demand speech applications, empowering companies to deliver superior caller experience through the voice channel. Available as a hosted or on- premise solution, TuVox’s award winning applications are easily customized to your business and can quickly be updated in response to business changes. TuVox speech applications automate virtually any type of call, including natural language call-routing, self-service transactions and interactive customer support. By delivering a superior caller experience, TuVox speech applications increase customer satisfaction and improve the adoption of voice self-service. TuVox customers include companies such as ABN-AMRO, AvMed, British Airways, Canon, Charter Communications, Gateway, Netflix, Office Depot, Time Customer Service, Telecom New Zealand and TiVo. To find out more about TuVox, please visit www.tuvox.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
