Press Release TuVox and Verascape Establish Strategic Alliance Partnership leverages best of breed speech application and VXML platform technologies to deliver packaged solutions LOS ALTOS, Calif, — March 25, 2004 — TuVox, the pioneer in Conversational Voice Response (CVR™) applications for call centers, and Verascape, manufacturer of the high performance, high scale VeraServ™ voice processing platform, announced today a strategic alliance through which the two companies will pursue specific vertical markets with turnkey, packaged applications that allow customers to immediately benefit from the power of Conversational Speech applications in an easy to acquire and consume transaction based model. The applications will offer customers a compelling caller experience, shorter development times, and the superior quality user interaction associated with high performance voice processing engines. The two companies will target both transactional and informational applications for which Conversational Speech is uniquely well suited and provides a superior caller experience compared with traditional "IVR plus ASR" systems. "Our partnership with TuVox will lead to speech solutions that are dramatically easier to purchase, implement and integrate by leveraging TuVox' powerful CVR speech application software, as well as their extensive expertise in voice application construction," said Tom Prosia, Verascape's vice president of marketing and sales. "We're very excited for the benefits TuVox' software offers to our customers." The partnership brings together two best of breed solutions. TuVox CVR consists of an application server suite, a tools suite, and pre-built speech application capabilities that substantially reduce the effort to build, manage, test, and tune speech applications. VeraServ is the only standards-based, fully integrated, and massively scalable voice platform on the market today. "Enterprises want the flexibility to implement their own style of conversing with their customers and use speech automation to support their own, specific business processes. At the same time they want affordable, low risk implementations that leverage their provider's application experience and technological expertise," said John Kirst, TuVox' vice president of business development. "Verascape's leading edge voice processing technology and experience with particular vertical markets combined with the ability of TuVox to provide affordable conversational speech solutions represents a very attractive proposition for our target markets." About Verascape Verascape now offers customers five ways to benefit from VeraServ. VeraServ Enterprise™: Verascape's turnkey premise-based solution configured specifically to customer's voice processing requirements. About TuVox TuVox CVR applications perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion. TuVox customers include Activision, Handspring, TiVo, MCI and Definity Health. For a demonstration or more information, visit: / TuVox, CVR, SAAVI and MADGen are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
