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Press Release TuVox Speech Technology Protection Plan Preserves Enterprises' Speech Application Investments New Guarantee from TuVox Offered On Heels of ScanSoft/Nuance Merger LOS ALTOS, Calif. May 16, 2005 TuVox, the pioneer in enterprise software for speech applications, today announced the TuVox Speech Technology Protection Plan. Under the terms of this plan, TuVox will provide guaranteed investment protection for any company that has selected or will select ScanSoft, Nuance or any other platform technologies, for as long as they are available in the market. TuVox will migrate any current or future customer's enterprise speech applications from their existing speech recognition and/or voice platform to any other TuVox-certified platform of the customer's choice at any time, as many times as they wish, at no additional charge under TuVox's standard maintenance agreement. For companies that are not current customers, TuVox will migrate existing speech applications to any TuVox-certified platform of the customer's choice at no additional charge when purchasing any TuVox Enterprise Application Suite. This new plan gives enterprises peace of mind and investment protection from the inevitable consolidation of speech platform technologies in the emerging voice automation market. The average time required to complete a migration ranges from a few days to a few weeks. "The merger of ScanSoft and Nuance, two market leaders in speech recognition technology, will be positive for the market overall. We expect strong speech recognition technologies to emerge from the combined ScanSoft/Nuance company, which will serve to provide further benefit to those companies that utilize voice automation for their enterprise," said Larry Miller, president and CEO, TuVox. "This is likely not the last consolidation event in the market, and it reinforces a critical element of our value proposition. Our customers understand that the substantial business value of voice automation resides in the speech application. By utilizing TuVox's application software rather than building custom speech applications tied to platform technologies, they can protect their technology investments over the long term." "As the speech technology market matures, consolidation of vendors will become a natural course of the market over the next few years. Enterprises must carefully evaluate their speech technology decisions to ensure their investment in speech applications is protected with the changes in underlying technologies." said Art Schoeller, Senior Analyst at Yankee Group. "TuVox's proactive support for application investment protection is an important capability that enterprises should seek in their voice self service engagements." In addition to investment protection, the TuVox Speech Technology Protection Plan allows companies to take advantage of the latest advancements in platform technologies, without impacting the productivity and business value delivered by their current speech applications. TuVox supports all major speech recognition and voice platforms in the market today. This migration guarantee is available to all current and future TuVox customers, and applies to any platform technologies from the combined ScanSoft/Nuance company and any other TuVox-certified platforms. About TuVox TuVox is the leading provider of enterprise software for speech applications. TuVox award-winning software creates a superior caller experience through sophisticated speech applications that are fast to develop and easy to deploy and maintain. Built completely on open standards, TuVox's patent-pending enterprise software can automate virtually any type of call"including natural language call routing, self-service transactions, information requests and product support. TuVox has pioneered industry-leading SmartGen technology that allows enterprises to quickly create highly sophisticated and conversational speech applications from their existing content, data and business processes. TuVox's mission is to create high quality voice applications that deliver a superior and differentiated caller experience, and to make voice automation so cost-effective that any enterprise can deploy it. TuVox customers include companies such as Activision, AvMed, Columbia House, Definity Health, Netflix, Oriental Trading Company, Roxio, TiVo, TV Guide and the United States Postal Service. For a demonstration or more information, visit www.tuvox.com or call 1-866-257-1830. TuVox, SmartGen and TuVox Speech Technology Protection Plan are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. > .
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