Press Release

TuVox Sales Surge As Companies Embrace Voice Automated Call Center Solutions

Four Successive Quarters of Record Growth, Significant New Customer and Partner Wins and Stellar Executive Team Additions Indicate Continued Company Momentum

LOS ALTOS, Calif. — June 28, 2004 — TuVox, the pioneer in conversational speech technology for the call center, announced today four consecutive quarters of sales growth, pointing to continued momentum on the customer, partnership and technology fronts.

New customers such as MCI and Roxio join TuVox's expanding customer roster that already includes industry leaders such as TiVo, Activision and Definity Health. As a result of increased sales and market acceptance, TuVox recently announced the addition of two industry veterans, Terry Shough and Rick Davison, to lead worldwide sales efforts.

"We are revolutionizing the call center with a breakthrough approach to call center automation-one that allows companies to cost effectively deploy sophisticated automated speech applications," said Larry Miller, president and CEO, TuVox. "We expect that our solution will continue to gain momentum in the marketplace in 2004. In the most recent quarter, sales have grown more than 250 percent over the same period in 2003."

In addition, TuVox continues to expand its key partnerships with companies including Convergys, VoiceGenie, Verascape, Genesys and Softel, highlighting TuVox's broad acceptance by industry leaders.

With TuVox's customizable enterprise speech applications, companies can automate customer service calls, enabling a higher quality of 24x7 service to the consumers, while continuing to offer a live agent option. TuVox's suite of application products illustrates the company's innovative vision to offer an automated "perfect agent" experience, so that customers will freely choose automation over "zeroing out" to a live agent.

"Another key component to our success is the fact that we continue to invest in innovation, furthering our technology lead in the marketplace. The market continues to confirm that TuVox provides unique breakthrough technology. Now, with the latest upgrade to our flagship product, TuVox 4.0 CVR, we have raised the bar on conversational speech applications with an offering that greatly increases automation, enhances conversational features and provides call centers with unmatched capabilities to manage and control their speech applications (See separate release announced today, "TuVox Enhances its World-Class Automated Call Center Solution with Significant New Capabilities")," continued Miller. "We've also expanded our application set to support SALT in addition to VXML, increasing the non-proprietary options for call centers."

About TuVox
TuVox's mission is to enable call centers to offer voice self service that is so effective that callers will freely choose automation over a live agent. TuVox has pioneered industry-leading, breakthrough technology solutions that allow enterprises to create highly customized and conversational speech applications to automate any type of call — including natural language call routing, self-service transactions, information requests and product support. Built-in Perfect Agent™ capabilities automatically incorporate best practices into every dialog — making high-quality speech applications accessible and affordable. TuVox's next generation, open-standards based technology allows organizations to gain the benefits of speech automation at a significantly lower lifetime cost.

TuVox customers include companies such as Activision, TiVo, MCI and Definity Health.

For a demonstration or more information, visit: www.tuvox.com.

TuVox is a trademark of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.