Press Release

TuVox Receives Customer Inter@ction Solutions Magazine's "CRM Excellence" Award for 2004

TuVox CVR Singled Out For Helping Clients Improve CRM

LOS ALTOS, Calif., — July 20, 2004 — TuVox announced today that Technology Marketing Corporation (TMC™)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named TuVox CVR as a recipient of a CRM Excellence Award for 2004. Customer Inter@ction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.

With TuVox CVR, companies can automate customer service calls, enabling a higher quality of 24x7 service to the consumers, while continuing to offer a live agent option. Industry leaders, such as TiVo, Activision and Definity Health have used TuVox's enterprise speech applications to provide customers with voice self service that is so effective callers freely choose automation over a live agent.

"We are extremely proud that Customer Inter@ction Solutions has recognized TuVox CVR with this prestigious award," said Steve Pollock, executive vice president and co-founder of TuVox. "This industry recognition reflects our commitment to innovation. We originally set out to provide sophisticated automated speech applications and now our momentum has established TuVox as a leader in the self service market."

"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients. TuVox has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Inter@ction Solutions.

The CRM Excellence Award winners for 2004 will be published in the May and June issues of Customer Inter@ction Solutions magazine.

About TuVox
TuVox provides enterprise software to revolutionize voice self-service. TuVox creates a superior caller experience through sophisticated speech applications that are fast to develop and easy to deploy and maintain. Built completely on open standards, TuVox's enterprise solution can automate virtually any type of call — including natural language call routing, self-service transactions, information requests and product support. TuVox has pioneered industry-leading SmartGen™ technology that allows enterprises to quickly create highly customized and conversational speech applications from their existing content, data and business processes. TuVox's mission is to create voice automation that is so effective that callers will freely choose it over a live agent, and to make voice automation so cost-effective that any enterprise can deploy it.

TuVox customers include companies such as Activision, Definity Health, MCI, and TiVo.

For a demonstration or more information, visit www.tuvox.com or call 1-866-257-1830 to speak with our Web site.

TuVox is a trademark of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.

About TMC™
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions(, and Internet Telephony magazines, and the online publications, TMCnet.com, Planet PDA( Magazine, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces The VoIP Developer Conference and The Global Call Center Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details.