Press Release

TuVox Perfect Router™ receives Customer Inter@ction Solutions ® Magazine's "PRODUCT OF THE YEAR" Award for 2004

TuVox is Honored for Outstanding Innovation for the Second Consecutive Year

LOS ALTOS, Calif. — January 6th, 2005 — TuVox announced today that Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named TuVox Perfect Router™ as a recipient of the 2004 "Product of the Year" award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982. This is the second consecutive year that TuVox has been awarded this prestigious honor.

TuVox Perfect Router™ TuVox's latest enterprise speech application, is a sophisticated call routing application that uses an innovative, open-ended conversational approach to identify callers' needs and route them to the appropriate destination quickly and easily. The superior caller experience provided by TuVox Perfect Router™ will improve customer satisfaction and reduce call resolution time. Unlike traditional touch-tone IVR systems, TuVox Perfect Router™ does not force callers to follow a rigid, sequential menu. Instead, callers are able to interact with TuVox using a natural language style, and quickly connect to the right agent or automated system.

"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. TuVox has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, executive group publisher and editor-in-chief, Customer Inter@ction Solutions.

"Many Global 1000 companies are still greeting their customers with a frustrating push-button maze of limited choices because they think sophisticated speech applications are too expensive and time consuming to deploy." Said Larry Miller, President and CEO, TuVox. "With TuVox, enterprises can deploy this advanced call routing solution in just weeks. TuVox Perfect Router™ greets callers with a conversational user interface that will identify high-value customers, provide personalized service, and route them quickly to the appropriate agent or automated system." said Miller. "This award is a testament to TuVox's continued investment in innovation, and is an indicator that the market is ready for a better solution that substantially improves customer satisfaction and reduces customer support costs."

Enterprises that leverage TuVox Perfect Router™ will provide better customer service, realize greater ROI and have the flexibility to maintain the application with maximum uptime. Unlike other call routing solutions available in the market, TuVox Perfect Router™ can be implemented in weeks rather than months and is platform independent, enabling deployment on any VXML or SALT platform using any speech recognition engine. TuVox Perfect Router™ is built on and ships with TuVox CVR 4.0 application management tools and components, enabling enterprises to cost-effectively maintain and extend speech applications using internal resources.

In 2004, TuVox launched seven new products, including TuVox Perfect Router™ and the latest upgrade to TuVox's flagship product --TuVox CVR 4.0. This continued momentum on the technology front, as well as customer acquisition and partner growth, fueled a record year for TuVox, reporting an 800 percent increase in revenue at the close of the year.

The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine.

TuVox customers include companies such as Activision, CBCA, Columbia House, Definity Health, MCI, Netflix, Oriental Trading Company, Roxio, TiVo, and the United States Postal Service.

For a demonstration or more information, visit www.tuvox.com or call 1-866-257-1830 to speak with our Web site.

TuVox is a trademark of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.