Press Release TuVox Perfect Router™ Named "Best Speech Application" by AVIOS TuVox's Latest Enterprise Speech Application Continues to Receive Industry Recognition LOS ALTOS, Calif. — March 29, 2005 — TuVox, the pioneer in enterprise software for speech applications, announced today that TuVox Perfect Router™ was named "Best Speech Application" by AVIOS (Applied Voice Input/Output Society), during the recent SpeechTEK West conference. TuVox continues to receive increased recognition of its innovative speech applications through tremendous customer momentum and a growing list of industry awards. Most recently, TuVox Perfect Router was also named a recipient of Customer Inter@ction Solutions'® "Product of the Year" award. "Companies are beginning to recognize the power of natural language call routing to avoid the 'main-menu' mentality that often frustrates customers," said Bill Meisel, editor of Telephone Strategy News and president, TMA Associates. "With Perfect Router and the supporting lifecycle management features in TuVox CVR 4.0, TuVox allows customers to get open-ended routing capabilities that can be deployed rapidly and maintained easily throughout its lifecycle." TuVox Perfect Router is a sophisticated call routing application that uses an innovative, open-ended conversational approach to identify callers' needs and route them to the appropriate destination within seconds. The superior caller experience provided by TuVox Perfect Router improves customer satisfaction and reduces call resolution time. Unlike traditional touch-tone IVR systems, TuVox Perfect Router does not force callers to follow a rigid, sequential menu. Instead, callers are able to interact with TuVox using a natural language style, and quickly connect to the right agent or automated system. Sophisticated speech applications have historically required custom-coding, millions of dollars, months—or years—to deploy and were difficult to update as business needs evolved. TuVox Perfect Router surpasses these development approaches, offering industry-changing flexibility, configurability, time-to-market, user acceptance and lower total ownership cost. Whether they choose the TuVox OnDemand (hosted) or in-house (licensed) models, customers can deploy Perfect Router 50-75% faster than competing call routing speech applications, and provide the best caller experience in the speech industry. Built completely on open standards, customers can deploy TuVox applications on any VXML or SALT platform and use any speech recognition engine they prefer. "Enterprises are realizing more than ever that their call center is an extension of their brand, and understand the value of replacing the frustrating 'touch-tone maze' with a more user-friendly interface," said Larry Miller, president and CEO, TuVox. "This award demonstrates TuVox's commitment to simplifying the design, deployment and management of sophisticated speech applications that are so advanced and user-friendly that consumers prefer a TuVox-automated system over waiting for a live agent." About TuVox TuVox customers include companies such as Activision, CBCA, Columbia House, Definity Health, MCI, Netflix, Oriental Trading Company, Roxio, TiVo, and the United States Postal Service. For a demonstration or more information, visit www.tuvox.com or call 1-866-257-1830 to speak with our website. TuVox is a trademark of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. > . |
