Press Release

TuVox "New Deal" Revolutionizes Speech Application Ownership

TuVox Accelerated ROI Program Helps Companies Through Economic Downturn

CUPERTINO, Calif. – March 17, 2009 – TuVox today announced the TuVox Accelerated ROI Program, which eliminates the large up front capital expenses typically associated with IVR and speech recognition upgrades, thus enabling companies to realize financial benefits sooner.

With the TuVox Accelerated ROI Program, companies pay a substantially reduced upfront implementation fee for the configuration and set up of their TuVox On Demand voice automation solutions. Once the solution is on-line, TuVox customers pay for the ongoing managed service as an operating expense, which becomes self-funding given the strong ROI associated with voice automation solutions.

"We have responded to the overwhelming needs of the market," said Mark Lazar, chief executive officer of TuVox. "In today's economic situation, companies still need to help their callers in a cost-effective manner, despite having their capital budgets slashed.  This new deal structure from TuVox makes that possible."

This revolutionary new program enables companies that would typically tap into shrinking capital budgets to instead leverage flexible operating expenses to gain the efficiencies of next generation self-service.  Further, the success-based pricing of TuVox On Demand significantly minimizes the execution risk, and aligns the objectives of both customer and provider so companies can enjoy customer support cost savings quickly.

"Flexible pricing models, such as hosted and SaaS solutions, allow organizations to gradually add speech applications for customer support and take advantage of higher automated transaction completions," stated Elizabeth Herrell, Vice President and Principal Analyst, Forrester in the March 2009 report titled Ten Steps For Reducing Contact Center Expenses.