Press Release TuVox Launches the TuVox Conversational Voice Response System (TuVox CVR) Puts Speech Automation Into The Call Center MOUNTAIN VIEW, CA. (7 December 2001) — TuVox, a pioneer in speech automation technologies, has launched its first product. The TuVox Conversational Voice Response (CVR) system makes possible - for the first time - the voice automation of level one technical support calls. The TuVox CVR lowers the cost of providing technical support while giving callers the information they want immediately. TuVox is the brainchild of Steven Pollock and Ashok Khosla, serving as TuVox's CEO and CTO, respectively. "The CVR is not only a great product", said Pollock, "but it's a great product that works." The TuVox CVR allows organizations to cost-effectively automate explanatory technical support phone calls, providing callers with 24x7 help and offloading repetitive calls from live agents. The TuVox CVR also allows automation and live agents to be used together for a compelling and immediate customer service experience. The TuVox CVR can be utilized as a hosted service, or as an on-premise solution. TuVox is in the process of deploying the TuVox CVR into the call centers of several major corporations. The implementations will be announced as they go on-line. About TuVox The TuVox Conversational Voice Response (CVR) System comprises a platform and application modules that incorporate innovative new ways of creating automated dialogs with callers. TuVox technology drives down the costs of developing, testing, and maintaining speech applications in a way that will improve your bottom line. For a demonstration or more information visit www.tuvox.com. |
