Press Release

TuVox Launches New Fast, Flexible, Conversational Call Automation System

Call Center Speech Applications Easier Than Ever

Savannah, GA (30 September 2002) — TuVox, an innovator in Conversational Voice Response (CVR) technology for call centers, today announced the release of its latest solution, TuVox 2 CVR.ž The announcement was made at the annual conference of the Service Support and Professionals Association.

The TuVox 2 CVR enables call centers to automate a broad spectrum of calls ranging from simple transactional calls to more complex informational calls.ž CVR is a next-generation approach to building speech automation that enables:

• Applications to be built and deployed quickly and far more cost effectively than with other solutions;
• Easy creation of call routing dialogs to get callers to the best resource whether live or automated quickly and without resorting to layers of touch-tone menus;
• Product documentation and knowledge bases to be quickly turned into conversational, informational and customer support applications;
• Seamless integration between the CVR and the live agent;
• Reporting that covers every aspect of the call, from why they called to how long (if at all) they spent with the live agent.

With TuVox 2 CVR, TuVox has unlocked the power of speech recognition in the call center market.ž In addition to being cost effective and fast, the CVR builds call automation that keeps the 'human touch'.

The TuVox 2 CVR is the only call center product on the market today that can figure out why someone is calling, handle transactions, provide automated access to information, and if necessary, even do dialog-based problem solving.

The TuVox CVR system is deployed in the technical support call centers of Handspring, Inc., a leading provider of personal communications and handheld computing systems; and Activision, a leading games publisher.ž Both of these CVR applications feature a speech based diagnosis and troubleshooting capability that takes callers through step-by-step resolutions.

The entire deployment of the Activision CVR system - from start to finish - was done in three weeks.ž Commenting on his decision to choose TuVox, Jim Summers, Activision's VP of Customer Support, stated recently that his company "has found the TuVox CVR to be very effective in getting customers quicker answers to their problems."

Availability
TuVox 2 CVR will be available in Q4 2002. TuVox 2 CVR applications are available for premise-based installation or through TuVox partners as a hosted service.ž Businesses can purchase the entire system or choose sets of components to run on existing platforms.

About TuVox
TuVox CVR software is a next-generation approach to call automation with speech recognition.ž TuVox CVR enables automation a wider spectrum of calls then ever before feasiblež from simple transactional calls to more complex informational and support calls. TuVox CVR figures out why a caller is calling by allowing the caller to state their request or problem, then routes the call to the best available resourcež whether live, automated, or a combination of both.ž When a call needs to transition to a live agent, the TuVox CVR system gets the caller's information to the agent to provide a great customer experience and shorten the call. TuVox helps reduce customer wait time to zero.

The TuVox CVR is uniquely fast for application development and deployment, provides great organizational flexibility through the ability to be updated quickly and at low cost; and highly conversational in a way that allows the automation of many types of informational and support calls.

For a demonstration or more information, visit: www.tuvox.com or contact TuVox sales at 1-408-625-1700.