Press Release TuVox Joins VoiceXML Forum (Mountain View, CA. 10 November, 2001) — TuVox, Inc., a leading creator of speech automation solutions for customer relationship management , today announced its membership in the VoiceXML Forum. The VoiceXML Forum is an industry organization chartered with establishing and promoting the Voice Extensible Markup Language (VoiceXML), a new specification essential to making Internet content and information accessible via voice and phone. The TuVox Conversational Voice Response (CVR) System allows organizations to cost-effectively automate explanatory technical support phone calls, providing callers with 24x7 help and offloading repetitive calls from live agents. The TuVox CVR also allows automation and live agents to be used together for a compelling and immediate customer service experience. The TuVox CVR can be utilized as a hosted service, or as an on-premise solution. "Open standards are important", said TuVox CEO Steve Pollock. "The work of the VoiceXML Forum has the potential to transform the speech industry, and we want our voice to help the Forum's goals become reality." The TuVox CVR is a 100% native VXML solution, and has been successfully used with multiple VXML based systems including VXML interpreters and speech recognition engines. The VoiceXML Forum was founded by AT&T, IBM, Lucent and Motorola. With the backing and technology contributions of its four world-class founders, and the support of leading Internet industry players like TuVox, the VoiceXML Forum is uniquely positioned to make speech-enabled applications on the Internet a near-term reality. About TuVox The TuVox Conversational Voice Response (CVR) System comprises a platform and application modules that incorporate innovative new ways of creating automated dialogs with callers. TuVox technology drives down the costs of developing, testing, and maintaining speech applications in a way that will improve your bottom line. For a demonstration or more information visit www.tuvox.com. |
