Press Release

TuVox Joins Service and Support Professionals Alliance

(San Diego, CA. January, 2002) — The Service & Support Professionals Association (SSPA), the leading industry Association for IT supportprofessionals, today announced speech automation pioneer TuVox, Inc. has joined the SSPA Service Vendor Alliance.

The Service Vendor Alliance (SVA) is a membership organization dedicated to bringing IT support service buyers and sellers together online. The primary focus of SVA (www.supportgate.com) is to increase the visibility of vendors and suppliers within the IT service and support community.

"We are truly excited about having TuVox join our growing ranks of SVA Members," said Bill Rose, SSPA Founder/Executive Director. "They bring unique technology and customer relationship management services that will be well-received by our SSPA Member companies."

The TuVox Conversational Voice Response (CVR) System allows organizations to cost-effectively automate explanatory technical support phone calls, providing callers with 24x7 help and offloading repetitive calls from live agents. TuVox CVR also allows automation and live agents to be used together for a compelling and immediate customer service experience. The TuVox CVR can be utilized as a hosted service, or as an on-premise solution.

TuVox is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ePeople, InsightExpress, LLC, Previo, CustomerCast, Inc., Verette, Astea International, Mercury Interactive, Software Spectrum, TechExcel, QSupport Technologies, Intraware, Inc., Prometric, QUIQ, Inc., Kanisa, Primus, salesforce.com, Stream International and others.

The TuVox Conversational Voice Response (CVR) comprises a platform and application modules that incorporate innovative new ways of creating automated dialogs with callers. TuVox technology drives down the costs of developing, testing, and maintaining speech applications in a way that will improve your bottom line.

For a demonstration or more information visit www.tuvox.com.

About SSPA
Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these gates you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is home for service professionals and executives and features many opportunities such as the Membership Directory, Membership Dues Planners, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SSPA Support Store and SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; the Recognition of Service Excellence (ROSE) Awards; SCP Site Certification and SSPA Certification.

For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com.

About TuVox
TuVox is pushing forward the frontier of speech recognition in the call center by creating highly interactive natural-language systems that can cost-effectively automate a broad variety of calls. As part of a customer relationship management (CRM) system, TuVox enables customers to automate level one technical support calls, and integrate automation with live agents. TuVox helps reduce customer wait time to zero.

For a demonstration or more information visit www.tuvox.com.