Press Release

TuVox Joins Genesys Interacts Partner Program as a Premier Member

Alliance to Accelerate Market Adoption of Speech Applications

LOS ALTOS, Calif. — August 21, 2003 — TuVox, Inc. (www.tuvox.com), the pioneer in Conversational Voice Response (CVR™) applications for call centers announced today that it has joined the Genesys Interacts Partner Program as a Premier Member. The alliance with Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is designed to accelerate the development and market adoption of speech applications for customer service and support. The TuVox CVR application suite will run on the Genesys Voice Portal software platform, enabling Genesys customers to innovate how they build and use voice self-service, and how they combine self-service with live agents.

As part of this partnership, TuVox will support TuVox CVR, TuVox's patent-pending Conversational Voice Response application suite, on Genesys Voice Portal, an award-winning voice self service software platform based on VoiceXML standards. Genesys Voice Portal provides a seamless integration with Genesys Suite 6, which provides a broad range of call center solutions and effectively blends self-service with agent assisted customer support. The combined solution removes the constraints of legacy IVR systems and offers enterprises the ability to quickly deploy standards-based content-rich self-service applications.

TuVox CVR dramatically reduces the cost of operating Contact Centers by automating the widest possible range of calls - from the simplest transactions to more complex knowledge-based customer interactions — a range that cannot be provided by current speech recognition applications or touchtone Interactive Voice Response systems. TuVox has developed an industry first, Machine Assisted Dialog Generation (MADGen'), that lowers the cost of speech application development and enables the creation of content-rich Conversational Agents. MADGen replaces the current speech industry process of authoring speech dialogs one at a time, producing dialogs ten times faster than conventional methods and tools. TuVox CVR also includes content management capabilities that enable TuVox and its customers to scale applications to several thousands of dialogs compared with the several hundreds of dialogs commonly found in today's speech applications.

"More efficient dialog generation means more responsive and content-rich self-service interactions for end customers," said Paul Segre, Chief Technology Officer at Genesys. "The combination of the TuVox CVR solution and Genesys Voice Portal offers enterprises significant opportunities to reduce customer service costs using advanced voice self-service applications."

"TuVox is ready to help Genesys customers take immediate and powerful advantage of their investments in Genesys technology," said Larry Miller, President and CEO of TuVox. "TuVox is fundamentally redefining how people think about speech applications."

About TuVox
TuVox's mission is to dramatically improve customer service through natural, conversational automation that streamlines calls and empowers live agents. TuVox has pioneered a new category of content-rich speech automation which can scale to thousands of dialogs called Conversational Voice Response (CVR). TuVox Conversational Agent Applications can perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion. TuVox customers include Activision, Handspring, TiVo and Definity Health.

For a demonstration or more information, visit: www.tuvox.com

TuVox, CVR, and MADGen are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.