Press Release TuVox Expands Hosting Capabilities for On Demand Speech Applications Provides Secure, Cost-Effective Three-Center Approach To Ensuring Uptime CUPERTINO, Calif. – May 27, 2008 – TuVox, the caller experience company, today announced the opening of a new Atlanta-based hosting facility for On Demand call center applications. This new hosting facility is the third facility in the TuVox On Demand network and adds additional capacity, redundancy, and functionality for new and existing TuVox customers. “Bringing the Atlanta data center online is a significant enhancement of our hosting infrastructure. It enables even higher service reliability while giving our customers even more choices,” said Larry Miller, president and COO, TuVox. “By continually investing in our leading-edge infrastructure, we're able to deliver the extraordinary level of service that business and their callers have come to expect from TuVox.” The state-of-the-art Atlanta facility adds substantial capacity to TuVox's North American voice and data network, while providing both voice-over-IP (VoIP) and traditional TDM transport methods for TuVox clients. TuVox On Demand speech applications take advantage of the innovative features of next-generation technology, including Genesys Voice Platform's VoIP and SIP-enabled applications and integrated CTI capabilities. Capabilities of the Atlanta center include:
This new center joins the existing Houston, Texas and Boca Raton, Florida facilities in delivering mission-critical applications for companies like 1-800-Flowers.com, Time Inc., and Virgin America Airlines. |
