Press Release

TuVox Enterprise Software Receives Customer Inter@ction Solutions® Magazine's Speech Technology Excellence Award

LOS ALTOS, Calif. — February 8th, 2005 — TuVox announced today that Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com) has named TuVox enterprise software as a recipient of a 2005 Speech Technology Excellence Award. Customer Inter@ction Solutions has been the leading publication in CRM, call centers and teleservices since 1982. New this year, the Speech Technology Excellence Award recognizes companies that have developed innovative speech technology solutions to help improve the bottom line. This award comes on the heels of Customer Inter@ction Solutions® naming TuVox's latest enterprise speech application - TuVox Perfect Router ™ - as a recipient of the 2004 "Product of the Year" award.

TuVox's mission is to create high quality voice applications that deliver a superior and differentiated caller experience, and to make voice automation so cost-effective that any enterprise can deploy it.

TuVox enterprise software provides significant advantages over other approaches to speech application developments due to its pre-built applications, ease of customization, quick time-to-market and lower total cost of ownership. In fact, experience shows that enterprises using TuVox award-winning enterprise software can develop and deploy sophisticated speech applications 50 to 75 percent faster than custom speech applications.

With TuVox enterprise software, callers are greeted by a conversational voice self-service solution that enables them to speak to the speech application as if they were speaking to a call center agent. Using a natural language, open-ended conversational approach, TuVox enterprise software identifies what the caller wants and routes them within seconds to the desired skills-based agent or voice self-service application. Callers are able to resolve issues and complete their transactions quickly and easily. In many cases, TuVox's solution delivers such a superior caller experience that callers prefer to use it over waiting for a live agent.

"TuVox has seen compelling results by offering customers a way to cost effectively deploy high quality speech applications quickly and easily, enabling more enterprises to replace outdated IVR systems with a superior voice self-service solution," said Larry Miller, president and CEO, TuVox. "Our customers are achieving compelling ROI, while offering superior and differentiated customer support. This award, along with our 800 percent increase in sales and rapid expansion of our customer base in 2004, clearly points to the market's excitement around the benefits and strategic advantage of using TuVox enterprise software."

"Speech technology is becoming more prevalent

TuVox demonstrated to the editors of Customer Inter@ction Solutions that its product is both innovative and a leader in the burgeoning speech technology industry. This award recognizes that TuVox delivers high quality speech applications that provide a superior caller experience.

The Speech Technology Excellence Award will be published in the February 2005 issue of Customer Inter@ction Solutions magazine.

About TuVox
TuVox is the leading provider of enterprise software for speech applications. TuVox's award-winning software creates a superior caller experience through sophisticated speech applications that are fast to develop and easy to deploy and maintain. Built completely on open standards, TuVox's enterprise software can automate virtually any type of call - including natural language call routing, self-service transactions, information requests and customer support. TuVox has pioneered patent pending SmartGen™ technology that allows enterprises to quickly create highly sophisticated and conversational speech applications from their existing content, data and business processes. TuVox's mission is to create high quality voice applications that deliver a superior and differentiated caller experience, and to make voice automation so cost-effective that any enterprise can deploy it.

TuVox customers include companies such as Activision, CBCA, Columbia House, Definity Health, MCI, Netflix, Oriental Trading Company, Roxio, TiVo, and the United States Postal Service.

For a demonstration or more information, visit www.tuvox.com or call 1-866-257-1830.

TuVox is a trademark of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.

About TMC®
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Inter@ction Solutions, and Internet Telephony; 5 digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC also produces The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.