Press Release

TuVox Enhances Its World-Class Automated Call Center Solution With Significant New Capabilities

TuVox Release 4.0 to Provide Customers With More Automation, More Control, More Conversational Features

LOS ALTOS, Calif. — June 28, 2004 — TuVox, the pioneer in conversational speech technology for the call center, today announced the availability of TuVox CVR 4.0, a major new product release designed to dramatically improve the way speech applications are developed, deployed and maintained. By using TuVox CVR 4.0, which expands TuVox's built-in Perfect Agent™ services and SmartGen™ tools, companies can quickly and easily deploy highly customized automated speech applications.

TuVox CVR 4.0 builds on the success of previous TuVox offerings by expanding the types of calls that can be automated, allowing call centers to automate calls of any type or complexity, including knowledge calls, routing calls and now sophisticated transactional calls. Additionally, TuVox CVR 4.0 enhances the built-in Perfect Agent feature, which benefits callers by creating an automated experience that is more efficient and easier to use. The 4.0 release continues to demonstrate TuVox's unique software-based approach to building speech applications. Incorporating a new suite of SmartGen™ tools, TuVox CVR 4.0 enables IT organizations to create, maintain and enhance their own speech applications, reducing dependency on expensive consultants.

"Historically, IT managers were wary of speech automation because it was complex, costly and difficult to develop and maintain," said Art Schoeller, senior analyst with Yankee Group. "TuVox has designed a software-based approach to building speech applications, which is cost-effective and delivers a satisfying caller experience across multiple call types."

New 4.0 Product Benefits/Features

• More automation: New DataBrowser feature expands call types that can be automated to include sophisticated transactional calls, by providing callers with voice access to complex tabular data across a variety of databases.
• More conversational: Enhanced Perfect Agent capabilities include a new Predictive Recognition™ feature that allows customers to fine-tune their speech applications before they are deployed. By predicting and improving handling of "mis-recognized" words or phrases, this revolutionary feature eliminates the need to use callers as virtual "crash test dummies" — ensuring a better initial caller experience.
• More control: Enhanced suite of SmartGen™ tools designed to automatically generate and update speech applications. A new Real-time Application Monitoring feature alerts call-center staff to problems and updates in real time. By simplifying development and ongoing management of their speech automation, TuVox lets IT managers save time and reduce operational costs.

"TuVox's vision is to deliver ubiquitous voice self-service that is better than a live agent, such that companies and end-users will choose automation instead of pressing '0'," said Steve Pollock, executive vice president and co-founder, TuVox. "The technology behind TuVox CVR 4.0 sets a new standard for the speech automation industry."

About TuVox
TuVox's mission is to enable call centers to offer voice self service that is so effective that callers will freely choose automation over a live agent. TuVox has pioneered industry-leading, breakthrough technology solutions that allow enterprises to create highly customized and conversational speech applications to automate any type of call — including natural language call routing, self-service transactions, information requests and product support. Built-in Perfect Agent™ capabilities automatically incorporate best practices into every dialog — making high-quality speech applications accessible and affordable. TuVox's next generation, open-standards based technology allows organizations to gain the benefits of speech automation at a significantly lower lifetime cost.

TuVox customers include companies such as Activision, TiVo, MCI and Definity Health.

For a demonstration or more information, visit: www.tuvox.com.

TuVox is a trademark of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.