CUPERTINO, Calif. – March 14, 2007 – TuVox, a leading provider of on demand speech applications, today announced that it has been awarded a U.S. patent for industry-leading SmartGen technology. SmartGen enables enterprises to build, manage and update highly sophisticated conversational speech applications using their existing content, data and business processes. TuVox customers such as Apple, TiVo, Telecom New Zealand and Wachovia are already leveraging SmartGen technology to quickly auto-generate natural language speech applications from their existing knowledge bases and web FAQ content.
TuVox SmartGen technology speeds up the time to build and deliver sophisticated speech applications by enabling companies to automatically create a first iteration of a conversational speech application using the existing content and business processes already built into their Web and enterprise software applications.
“TuVox SmartGen technology dramatically reduces the time, complexity and cost of building and maintaining enterprise speech applications for our customers,” said Ashok Khosla, Co-Founder and CTO, TuVox. “We are very pleased to have secured the patent for SmartGen, and with a number of additional patents pending, we look forward to continuing to build upon our history of technical excellence and innovation.”
About TuVox
TuVox is a leading provider of On Demand speech applications, empowering companies to
deliver superior caller experience through the voice channel. Available as a hosted or on- premise
solution, TuVox’s award winning applications are easily customized to your business and can
quickly be updated in response to business changes. TuVox speech applications automate
virtually any type of call, including natural language call-routing, self-service transactions and
interactive customer support. By delivering a superior caller experience, TuVox speech
applications increase customer satisfaction and improve the adoption of voice self-service.
TuVox customers include companies such as ABN-AMRO, AvMed, British Airways, Office Depot,
Canon, Charter Communications, Gateway, Netflix, Office Depot, Telecom New Zealand,Time
Customer Service and TiVo. To find out more about TuVox, please visit www.tuvox.com.
