Press Release

TuVox Appoints John Kirst as VP Business Development

Edify Co-founder To Drive Business Development Strategy for the Next Generation Voice Self-Service and Automated Speech Recognition Applications

LOS ALTOS, Calif. — October 16, 2003 — TuVox, the pioneer in Conversational Voice Response (CVR™) applications for call centers announced today the appointment of John Kirst as Vice President of Business Development. Kirst brings over 20 years of call center technology, enterprise software and sales and marketing experience to TuVox. He will be responsible for TuVox' business partnership strategy and development.

In 1990, Kirst co-founded Edify Corporation, a global provider of enterprise CRM and Customer Contact Center software. He was responsible for the product management of the first releases of Edify's Flagship product, Electronic Workforce, which became the first software-based platform for Web and Voice Portal applications. Kirst subsequently held several senior management positions while at Edify; including, Director of Channel Sales, VP Asia Pacific Sales and Operations and SVP World-wide Marketing. Kirst established and developed Edify's global and regional reseller, OEM and systems integration channels, started-up and built Edify's business in Asia Pacific and Latin America and following Edify's merger with S1 Corporation, re-launched and re-positioned Edify as an enterprise provider of multi-channel, contact center automation software.

"We are very pleased to have John join the TuVox team", said Larry Miller, President and CEO of TuVox. "John brings tremendous depth and breadth of experience in the contact center industry. He will play a key role in ensuring the success of our recently launched partnership strategy and in accelerating TuVox' expansion in the speech application marketplace." Prior to Edify, Kirst spent eight years with Rolm Corporation where he started the company's Interactive Voice Response program and also held several financial and operations management positions. Kirst holds a masters degree in Business Administration from the Tuck School at Dartmouth College and an undergraduate degree in Economics from Stanford University.

"Contact center automation technology and specifically the application of automated speech recognition is presently undergoing a wave of innovation that rivals the mid-90s," said Kirst. "I am thrilled to join TuVox, who is not only at the forefront of the next generation of Voice Self-service and speech automation technology but also has an impressive, highly referencable and growing customer base."

About TuVox
TuVox' mission is to dramatically improve customer service through natural, conversational automation that streamlines calls and empowers live agents. TuVox has pioneered a new category of content-rich speech automation, which can scale to thousands of dialogs called Conversational Voice Response (CVR). TuVox Conversational Agent Applications can perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion. TuVox customers include Activision, Handspring, TiVo and Definity Health.

For a demonstration or more information, visit: www.tuvox.com

TuVox and CVR are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.