Press Release

TuVox Appoints Advisory Board

MOUNTAIN VIEW, CA. (22 November 2001). TuVox, a pioneer in speech automation technologies, has appointed an advisory board. The board members bring the exceptional skills, knowledge and contacts TuVox needs to bring its revolutionary technologies to market.

The TuVox Advisory Board includes:

Dave Brown. Mr. Brown is an expert in call center operations. As CEO of Service Management International, Inc., Mr. Brown has been implementing his "Four Pillars of Success" philosophy - Process, People, Technology, and Performance Measurement - in call centers around the world. He is the author of "Optimizing Support Center Staffing", now in its second edition.

Steve Ehrlich. Mr. Ehrlich is a consultant providing guidance to businesses in the speech industry in the areas of strategy, technology and marketing. He served as Nuance's Vice President of Marketing from 1997 until 2001 where he helped shape the products and strategy of the company. Steve was instrumental in defining the vision for the Voice Web and remains a strong advocate for the adoption of speech technology.

Aravind K. Joshi. Professor Joshi of the University of Pennsylvania teaches at the Department of Computer and Information Science. He brings unparalleled expertise in artificial intelligence to the TuVox board. For almost half a century, Professor Joshi has worked continuously on problems that overlap computer science and linguistics.

Alton Martin. Mr. Martin is the CEO and Co-founder of COPCSM, the international body responsible for customer contact center certification standards. He has led numerous assessments and Certification audits. Working with buyers of CSP services, he frequently leads Field Audits of third party suppliers.

About TuVox
TuVox is pushing forward the frontier of speech recognition in the call center by creating highly interactive natural-language systems that can cost-effectively automate a broad variety of calls. As part of a customer relationship management (CRM) system, TuVox enables customers to automate level one technical support calls, and integrate automation with live agents.

The TuVox Conversational Voice Response (CVR) System comprises a platform and application modules that incorporate innovative new ways of creating automated dialogs with callers. TuVox technology drives down the costs of developing, testing, and maintaining speech applications in a way that will improve your bottom line.

For a demonstration or more information visit www.tuvox.com.