Press Release

TuVox Announces Team TuVox Partner Program

Partner Program Brings Innovative Technology and Partner Support Programs to Voice and Contact Center Systems Integrators, Resellers, Technology Platform Providers and Service Providers

LOS ALTOS, Calif. — October 7, 2003 — TuVox, the pioneer in Conversational Voice Response (CVR™) applications for call centers announced today that the company has launched Team TuVox — its Partner Program for Systems Integrators, Value Added Resellers, Technology Platform Providers, Application Service Providers and Outsourcers of IVR, Speech and Contact Center solutions.

Team TuVox is designed to provide TuVox partners with an unequaled combination of proven products, ground breaking technology and support services. TuVox is pursuing qualified partners who share its vision of redefining how speech applications are developed, deployed and supported with Conversational Voice Response. With TuVox CVR 3.0, TuVox partners can provide their customers with faster time to value, more affordable speech applications, higher call automation rates and a better customer experience.

In addition, with TuVox CVR applications, TuVox partners can leverage their customers' existing investments in IVR platforms, automated speech recognition (ASR) engines and back office systems. TuVox CVR takes advantage of open standards such as VXML and XML/SOAP and works with and greatly extends the capabilities of leading VXML gateways, VXML enabled IVR systems and ASR engines. As a result, CVR applications are highly portable across any customer's choice of call center infrastructure and speech technology.

Team TuVox partners can gain a clear competitive advantage with TuVox ground breaking technologies such as Machine Assisted Dialog Generation (MADGen™), the first speech application development environment to leverage Web-based knowledge content as well as transactional systems and SAAVI™, TuVox's unique capability to build-in CSR integration with the speech application as the application is being developed.

"Truly open architecture, speech application platforms offer a new opportunity for call center and Voice Self-service solution providers, said Michael Bouakadakis, President of VEXIS Systems, Inc. TuVox technology such as MADGen represents a significant innovation that will speed the adoption and cost justification of speech applications."

Team TuVox includes specific pre-sales and post-sales support programs designed to support and accelerate partner ramp-up, build sales pipelines and ensure successful implementations and customer satisfaction. Partners can choose from a range of flexible licensing, transaction and support models.

About TuVox
TuVox' mission is to dramatically improve customer service through natural, conversational automation that streamlines calls and empowers live agents. TuVox has pioneered a new category of content-rich speech automation, which can scale to thousands of dialogs called Conversational Voice Response (CVR). TuVox Conversational Agent Applications can perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion.~ TuVox customers include Activision, Handspring, TiVo and Definity Health.

For a demonstration or more information, visit: /

TuVox, CVR, SAAVI and MADGen are trademarks of TuVox Incorporated.~ All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.