Press Release

TuVox Announces Strengthening Of Its Hosted Speech Application Offering

CUPERTINO, Calif. – May 23, 2006 – TuVox, a leading provider of On Demand speech applications, today announced it is strengthening its hosted speech application offering by expanding its speech application hosting capabilities beyond North America into Europe and APAC. The company is also making significant financial investments in new On Demand product offerings. Over the past few months TuVox has acquired a number of new customers who have selected its hosted speech applications, such as: Action Performance, Del Monte, Gateway and U.S. Tennis Association.

"TuVox On Demand provides the most compelling hosted speech solution offering in the market today. TuVox uniquely combines powerful voice self-service technology with the largest selection of conversational speech applications, which can be deployed in either TuVox's or our partners' hosting facilities," said Larry Miller, president and CEO of TuVox.

TuVox has partnered with key companies, including Tellme Networks, Inc. to add their network services as an option for TuVox On Demand applications. Now TuVox customers can choose to deploy their speech applications on Tellme's platform, which handles millions of callers every day with billions of calls to the network every year. This option provides TuVox customers access to the largest VoiceXML network in the world.

The new On Demand product offering will provide an integrated customer support center and a Web Portal, enabling TuVox customers to manage, update and change key aspects of the caller experience.

TuVox On Demand includes enterprise-level mission critical hosting facilities provided by TuVox and partners such as Tellme and Convergys Corporation delivering multiple levels of redundancy, as well as 24x7 application monitoring and support. TuVox hosting offers virtual call center functionality in partnership with Genesys, including intelligent routing across multiple call centers and agent screen-pop.

TuVox On Demand also provides industry-leading deployment flexibility through the "Speech Investment Protection Plan". This plan provides guarantees to protect against technology obsolescence and enables customers to retain a license to their speech application regardless of changes to underlying platform technology components. TuVox's unique pure VXML architecture allows applications to be deployed without requiring a TuVox server runtime component, delivering the maximum level of portability and risk mitigation.

TuVox hosted speech applications enable companies to readily replace their outdated touch-tone systems that frustrate so many consumers, with conversational speech applications that provide a substantially better caller experience. TuVox On Demand gives companies the flexibility to deliver the next generation of voice self-service, while avoiding significant resource commitment and expensive infrastructure investment. TuVox On Demand also provides a compelling solution for those customers that anticipate significant fluctuations in call volume.

"Valentine's Day is one of the busiest days of the year for 1-800-FLOWERS," said Lou Orsi, director of vendor relations and strategic projects at 1-800-FLOWERS. "This year, we set an all-time record for the number of calls automated by TuVox speech applications for 1-800-FLOWERS: the application handled over 150,000 calls in one day, balanced across two TuVox hosting facilities."

"Companies need to have a range of deployment options available to them for speech applications and to be able to smoothly migrate from one to another as their needs and constraints evolve," said Steve Cramoysan, research director at Gartner.

For a first-hand experience of how TuVox's customers are delivering world class customer service, listen to their audio clips here.

About TuVox
TuVox is a leading provider of On Demand speech applications, empowering companies to deliver superior caller experience through the voice channel. Available as a hosted or on-premise solution, TuVox's award winning applications are easily customized to your business and can quickly be updated in response to business changes. TuVox speech applications automate virtually any type of call, including natural language call-routing, self-service transactions and interactive customer support. By delivering a superior caller experience, TuVox speech applications increase customer satisfaction and improve the adoption of voice self-service. TuVox customers include companies such as ABN-AMRO, AvMed, British Airways, Canon, Charter Communications, Gateway, Netflix, Office Depot, Time Customer Service and TiVo.