Press Release

TuVox Adds Call Center Veteran to Its Board of Directors

Edify Founder Jeff Crowe joins Board, sees "significant innovation" in TuVox technology

MOUNTAIN VIEW, CA. (04 September 2002) — TuVox, an innovator in Conversational Voice Response (CVR) technology for call centers, today announced the appointment of Jeff Crowe, co-founder and former CEO of Edify Corporation, to its board of directors. He joins TuVox co-founders Steven Pollock and Ashok Khosla along with Tom Furlong of Granite Ventures on the board.

"We are delighted to have Jeff as part of our team," said Steven S. Pollock, TuVox President and CEO. "Jeff's experience in building Edify from inception to market leadership in innovative call center applications will prove invaluable to us as we drive the growth of the company."

As Co-Founder, President and CEO of Edify Corporation for nearly a decade, Crowe grew the voice eCommerce company to over 400 employees and an $80M revenue run rate while taking it public. During his tenure, Edify was widely recognized throughout the call center industry for technical creativity and rapid growth.

"With its CVR technology, TuVox brings significant innovation to automated speech solutions that will open up large new markets not previously available to traditional IVR systems," said Crowe. "I look forward to actively participating in developing the sales and marketing strategies that will help TuVox translate its technical superiority into a strong, sustainable market position."

Executive Profile
Jeffrey M. Crowe (Member of the Board of Directors) has a proven record of leading companies to success. As Co-founder, President, and CEO of the Edify Corporation, Crowe grew this enterprise software company to over 400 employees with $80 million in revenue before selling the company to the S1 Corporation in 1999.

In addition to his duties with TuVox, he is currently CEO-in-Residence with Norwest Venture Partners. A graduate of Dartmouth College, Jeff Crowe holds a Stanford MBA.

About TuVox
TuVox software makes it possible to quickly build cost-effective and content-rich conversational voice response (CVR) applications.ž CVR applications shorten live agent calls and in many cases fully handle a caller's needs.

TuVox' first product is TuVox 1 CVR for Technical Support.ž TuVox' CVR technology is the successor to antiquated 'press the pound key' IVR. Whereas IVR is limited to automating simple calls and menus, CVR handles more complex, content rich calls.

TuVox 1 CVR for Technical Support allows organizations to cost-effectively automate explanatory technical support phone calls, providing callers with 24x7 help and off-loading repetitive calls from live agents.ž TuVox 1 CVR also allows automation and live agents to be used together for a compelling and immediate customer service experience. TuVox 1 CVR can be utilized as a hosted service, or as an on-premise solution. TuVox helps reduce customer wait time to zero.

For a demonstration or more information, visit: www.tuvox.com.