Press Release

Steven Pollock Invited To Address Speech Technology Conference

Hundreds compete every year for a slot on the SpeechTEK program

LOS ALTOS, Calif. — September 23, 2003 — Steven Pollock, EVP and Co-founder of TuVox, Inc., the pioneer in Conversational Voice Response (CVR¹) applications for call centers has been invited to participate in the SpeechTEK Educational Conference and Exposition, September 29 — October 2 at the New York Marriott Marquis. Recognized as the premier annual state- of-the-industry event in speech technology, SpeechTEK attracts a global network of individuals, companies and enterprise customers who are developing and implementing speech products and solutions.

Mr. Pollock will speak on the topic of "Accelerating the Delivery of Speech Applications" as part of the SpeechTek Conference session entitled "Why You Should Develop a Speech Strategy" which will take place on Wednesday, October 1st from 3:00 PM — 4:15 PM. Mr. Pollock will review the current barriers to faster and more affordable speech application deployments, and present both organizational and technological solutions to this issue, including how enterprises can leverage existing Web-based knowledge content and application technologies such as TuVox's ground-breaking innovation Machine Assisted Dialog Generation (MADGen).

"A tremendous amount of effort goes into the selection of speakers who have something important to say," says John Kelly, publisher and editor-in-chief of Speech Technology Magazine, one of the principal sponsors of the Conference and EXPO. "SpeechTEK has earned a reputation as the premier speech technology conference because of our ability to provide attendees access to the people and information that are at the very forefront of important issues and innovations."

For information about SpeechTEK visit www.speechtek.com. Qualified media may register free by contacting Doug Alexander, doug@amcommexpos.com, 1-859- 278-2223.

About TuVox
TuVox's mission is to dramatically improve customer service through natural, conversational automation that streamlines calls and empowers live agents. TuVox has pioneered a new category of content-rich speech automation, which can scale to thousands of dialogs called Conversational Voice Response (CVR). TuVox Conversational Agent Applications can perform a wide range of tasks including natural language call routing, data collection, problem diagnosis, step-by-step training, and transaction completion. TuVox customers include Activision, Handspring, TiVo and Definity Health.

For a demonstration or more information, visit: www.tuvox.com

TuVox, CVR and MADGen are trademarks of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.