Press Release

BECU Selects TuVox to Deliver World Class Voice Self-Service

One of the Top 5 US Credit Unions to Implement Next-Generation Voice Self-Service
and Conversational Routing Solutions

CUPERTINO, Calif. – November 6, 2007 – TuVox, a leading provider of On Demand speech applications, today announced that BECU, (formally known as Boeing Employees' Credit Union), Washington State’s largest credit union and one of the top 5 financial cooperatives in the country, has selected the TuVox Financial Service Application Suite to provide BECU members with a more efficient and personalized customer service experience. With over 520,000 members and more than $7.5 billion in assets, BECU intends to benefit from TuVox's extensive knowledge in creating sophisticated voice self-service solutions to the credit union segment of the financial services industry.

BECU is currently engaged in a thorough redesign and restructuring of its telephony infrastructure, with the telephone banking channel playing a critical role in the way BECU interacts with its members.  The project will include a redesign of several legacy touch-tone applications that service checking and savings accounts, credit cards, loans and other services.  In addition to the Loan Choice speech solution being re-implemented as a TuVox-powered Natural Language Speech application, BECU will introduce a brand new Branch and ATM Locator application.

“We’re continually seeking ways to provide extraordinary Value, Service and Trust to our credit union members and their families,” said Joe Brancucci, BECU Executive Vice President (EVP) of Product & Delivery Channel Management.  “With TuVox, it was apparent that their focus is on the member and on a long term strategic partnership.”

To optimize usability and overall caller experience, a TuVox Perfect Router call routing application will navigate callers to the desired destination using a natural language ‘how can I help you’ style interface. This will dramatically simplify the user interaction, and allow callers to more quickly get what they want. 

“BECU is committed to providing world-class service to every one of its members,” said Larry Miller, president and CEO of TuVox. “We’re thrilled that BECU has given us the opportunity to help them realize that vision.”

BECU joins the growing list of TuVox Financial Suite customers, including M&T Bank, Wachovia, Citigroup, H&R Block, and American Airlines Federal Credit Union.

About BECU
With more than 520,000 members and more than $7.5 billion in assets, BECU is the largest credit union in Washington State and one of the top five financial cooperatives in the country.  BECU has more than 40 branches and over 150 ATMs located throughout Western Washington.  All Washington state residents are eligible to join BECU.
To find out more about BECU, please visit www.becu.org