Caller wants to know how to transfer music to his new iPod.

A TuVox Speech Application:

• Determines which product the caller is calling about
• Informs caller of expected hold time, and asks caller to opt-in to voice self-service for iTunes
• Assists caller in updating to the latest version of iTunes
• Offers more information about adding files and synchronizing

Caller needs to get his iPod Nano working again by resetting the unit.

A TuVox Speech Application:

• Determines product type and reason for call (tech support)
• Informs caller of expected hold time, and asks caller to opt-in to voice self-service for iPods
• Assists caller in performing a reset for the iPod Nano
• Confirms the issue has been resolved for the caller