TuVox Case Studies

Some of today's most well-known companies use TuVox enterprise software for speech to handle more calls and provide a superior caller experience. The following case studies illustrate typical applications for our industry-leading technology:

Activision
Activision, a leading publisher of interactive entertainment software, was looking for a voice self-service system that would solve customer technical issues while providing a superior caller experience. More than 60% of all calls are from customers with simple-to-answer problems. Read more...

Major Electronics Retailer
This electronics retailer has seen phenomenal subscriber growth for its digital video recorder (DVR) services. In order to manage the intense growth and seasonality of the business, it made a strategic decision to introduce a voice self-service option to its customers. Read more...

Telecommunications
A leading US telecommunications company offering voice, data, and Internet services to millions of customers wanted to reduce call center costs while greatly improving the experience for callers. The carrier needed to develop a sophisticated voice self-service solution to support local and long-distance customers with 67 voice applications, helping customers with issues such as billing and payments, calling card features and services, credits, account maintenance, service cancellation, repairs and technical issues. Read more...

1-800-Flowers
One of the nation's leading gift retailers set the goal of becoming the "first source" customers think of when they needed to purchase gifts. Seasonal spikes in customer service demand during holidays such as Mother's Day, Valentine's Day and Christmas usually meant ramping up call centers. Instead, they chose automated voice self-service. Read more...

ABN AMRO
A major mortgage lending and servicing company faces competition and volatile interest rates. It must retain and replace customers to maintain asset value and sustain revenue. ABN AMRO decided to improve service and cost-effectiveness to retain customers with speech. Read more...