Design & Implementation

The TuVox design team delivers a winning combination of in-depth speech and voice-user interface design experience paired with a thorough understanding of real-world business drivers.

Our comprehensive understanding of speech fundamentals is based on a cumulative VUI design team expertise of over 50 years with over 300 speech systems deployed. Together with a practical and efficient approach to speech solution development, this breadth and depth of experience ensures that your application communicates effectively with your customers and extends your brand with thousands of positive 'first impressions.'

Our design process kicks off with a detailed discovery session to make sure our development team is on the right track from day one. We analyze call metrics, call drivers, demographic information, speech application coverage needs, call center requirements and the role of speech in other ongoing CRM and corporate initiatives.

All information about the telephony infrastructure, solution architecture, data integration points, reporting requirements and the voice presentation layer is then consolidated into a series of detailed requirements and design documents. This documentation ensures that both business drivers and tactical requirements are fully addressed and provides a detailed roadmap throughout the entire design and development process.