TuVox Live Agent Time Savers are specifically designed to shorten live agent calls. This benefits enterprises by reducing talk time and enabling agents to focus on high value activities.

TuVox Live Agent Time Savers include:

• Authenticate and Connect
• Entitlement Checking/Make a Payment and Connect

Perfect Connect CTI Enhancer

TuVox Perfect Connect provides seamless integration between TuVox speech applications and agent desktops. In the event that a call is directed to an agent, the call transcript and all relevant information provided by the caller to the speech application is transferred to the agent desktop, eliminating the need for callers to repeat information.

TuVox Perfect Connect is bidirectional, so if the agent puts the caller back into the speech application all of the previous information provided to the system or to the agent is transferred to the speech application. This dramatically improves call resolution time and provides a superior caller experience. TuVox customers like Activision have leveraged this feature and seen a tremendous impact on improving customer satisfaction.

Any TuVox speech application can take advantage of the Perfect Connect Enhancer.

TuVox Perfect Connect:

-		Handles call details at the application level
-		Maintains a full call transcript
-		Transfers calls from the automated system to an agent and back
-		Can be integrated into CRM applications

Authenticate and Connect

TuVox Authenticate and Connect allows callers to authenticate using a variety of techniques such as account number, name lookup, order number, address lookup and so forth. This Live Agent Time Saver speeds call by passing this information to the live agent.

Entitlement Checking/Make a Payment and Connect

This Live Agent Time Saver allows callers to authenticate, then ensures entitlement rules are checked prior to transfer to a live agent. If necessary, Entitlement Checking collects payment information prior to the call connection.