Self-Service Application Modules

TuVox Self-Service Modules are high quality conversational speech applications that enable callers to complete transactions and obtain information using speech. By delivering a high quality customer experience through advanced voice user interface techniques, TuVox Self-Service Modules achieve high levels of automation. TuVox Self-Service Modules incorporate pre-built designs that minimize risk, reduce costs and can be deployed in weeks.

Account Maintenance		Allows callers to update the data about their account. Allows easy update of many common account values: active/inactive, requested billing date. Optionally reads back and updates data including name, address, email addresses and a wide variety of data types - credit card numbers, dates, social security numbers, zip codes/postal codes, etc.
Account Status		Provides callers with selected data about an account based on a lookup. Callers can be provided with specific informational fields: active/inactive, account balance, last transaction date and others as required. Callers can also be provided with a table read-back of account information (last 5 transactions, delivery addresses, etc.). Listen now...
Bill Inquiry		Allows callers to quickly check their latest bill, including bill date, amount, recent transactions and payment information. Allows many additional elements of a caller's bill to be exposed as well.
Caller Authentication		Accurately captures caller contact information and identifies existing customers for efficient handling of "downstream" customer service interactions. Listen now...
Cancel Service		Allows caller to request service cancellation and confirms details. Can select from multiple services if applicable. Optionally makes a retention offer to caller. Can collect survey information on reason for cancellation, and can allow caller to leave recorded message. Provides for transfer to specialized agent group.
Change of Address		Collects complete street address. Can optionally be integrated with third party data service for reverse lookup in a database, or be set up to exclusively capture name and address information using speech recognition. Listen now...
Catalog/Literature request		Enables callers to order catalogs correctly matched to caller type. Caller can select from a variety of catalogs. Optionally integrated with address capture if caller's address is not on file.
Claim Status (Healthcare)		Allows providers and members to check on the status of claims and payments. Claims can be read sequentially or selected by date or number. Listen now...
Claim Status (Insurance)		Enables caller to check on the status of an existing claim.
Cross-sell/Up-sell on promotions and new products		Speech applications that provides information to callers on new products and promotions for additional cross-sell up-sell opportunities.
Deductible Balance (Healthcare)		Enables health insurance members check the balance on their deductible. Supports individuals and families.
Delivery Status		Enables a caller to check on delivery status of product. If product is en route via delivery truck, application communicates how many stops are scheduled and what number stop the caller's address is. Listen now...
Employee Benefits Assistant		Enables callers to access employee and retiree benefit information such as vacation availability, sick day availability, plan enrollment eligibility, plan types and coverage amounts, etc. Listen now...
Fares and Schedules		Enables caller to state departure and arrival cities, hear schedule information closest to requested times and available travel fares. Supports specific dates, relative dates ("today," "tomorrow," "next Wednesday"), specific and general times ("3pm," "in the afternoon," "anytime"). Listen now...
Initiate a Claim		Enables caller to use the application to initiate an insurance or warranty claim.
Literature Request		Callers can order product literature or catalogs. Based on the incoming telephone number, the application identifies caller's address and offers a choice of using the address on file or a different one. Listen now...
Make Payment		Enables callers to make payment using a Credit Card, including Visa, MasterCard and American Express. Callers can be offered an option to make a full payment, or a partial payment against an account balance. Ties to appropriate back-end systems for payment processing. Listen now...
Member Eligibility & Co-Pay (Healthcare)		Provides callers with the ability to check eligibility for benefits and verify co-payment requirements.
Mortgage Calculator		Speech application collects household income, current mortgage interest rate, current loan balance and amount of homeowner equity, and returns a new payment amount based on the new offered rate.
Open Account		Combines Capture/Change Name, Capture/Change Address and optionally Capture/Change Credit Card.
Order Status		Enables callers to obtain information on the status of their order(s) based on the order number or authenticated customer contact information. Can provide single line status, or provide a complete table of information as required. Listen now...
Password/PIN Reset		Assists callers with information about how to do a password reset. Optionally, can perform the password reset directly (when available in the system whose password needs to be reset). Listen now...
Prescription Refill Availability		Enables callers to check on the status of refills. Can be integrated with outbound dialing to notify customers of refills that are waiting for pickup.
Prescription Re-Order		Enables callers to use automated speech applications to re-order prescriptions.
Price and Availability		Calls can check on the availability of items, obtain pricing, and determine the nearest store that carries the product in stock based on zip code. Listen now...
Product Information		Enables callers to obtain pricing, availability and shipping information on products using the item's catalog item number and product attributes or product description.
Program Enrollment		Enables callers to use voice self-service to enroll in a program or service.
Provider Pre-Authorization (Healthcare)		Enables medical, dental and vision providers to check insurance member eligibility and verify co-payment requirements. Listen now...
Request Credit		Allows caller to apply for a credit to their account. Can be set to allow caller to request credit for items not received, inaccurately billed items, or other reasons.
Request/Schedule Service/Appointment		Allows callers to log in service requests. Can optionally capture requested time of service, or integrate to a system which offers available time slots.
Return Authorization		Allows caller to request a return of a product. After authenticating, the caller is able to pick from a set of items ordered (when available) to select an item for return. Return code and shipping address can be returned to the caller.
Review Recent Transactions		Allows callers to go through list of transactions with two levels of detail. Reviews transactions at high level; allows caller to request more information about a particular transaction. Caller can navigate forward or backward through transactions. Can also allow caller to request specific transactions by date or ID.
Shopping Cart/Product Order		Enables callers to order products and make payments using their credit card. Supports multiple methods of product selection, including product name and category. Can be integrated with optional Cross-Sell/Up-Sell. Designed to integrate with back end systems for placing order and making payment.
Store Locator		Enables callers to locate stores based on zip code.
Survey		Allows collection of a variety of data types. Supports yes/no and multiple choice questions. Also can allow callers to leave recorded verbatim information. Exports data to standard formats for analysis. (Note: can be coupled with available transcription services to encode verbatim comments).