TuVox Technology Applications

TuVox offers a comprehensive set of speech applications designed for the technology market. TuVox On Demand Speech Applications provide sales and service support for high tech, coupled with the industries most sophisticated natural language call routing solution.

Application	Description	Audio Clip	Technology Customers	Datasheet
Perfect Router	Conversational call routing application, where callers can request hundreds of destinations within seconds by speaking naturally, as if they were speaking to a live agent. Perfect Router directs calls to both agents and self-service applications.	Listen now...	Canon Gateway TiVo Telecom New Zealand	View .pdf
Technical Support/ Knowledge Voice	Diagnosis and provides step-by-step resolution of a wide variety of customer services issues. Leverages existing web based knowledge bases and delivers them to the phone.	Listen now...	Activision Apple TiVo Telecom New Zealand	View .pdf
Order Status	Provide caller's with their order status using phone number, customer account number, alpha-numeric order number and more. Status may include general or detailed status including real-time carrier tracking.	Listen now...	Gateway Motorola	View .pdf
Store Locator	Quickly locate the nearest store using variable search methods including phone number (ANI or spoke phone number), zip code, city & state, addresses or airport. Tight MapPoint and MapQuest integration speeds deployment. Technology manufacturers are in control and manage distribution and location playback business rules based on retail partner agreements.	Listen now...		View .pdf
Rebate Status	Proactively identify and callers using ANI (Automatic Number Identification) and the phone number provided on the rebate submission. Similar to Order Status, caller's can also search for rebate status on file using rebate ID, spoke phone number, name and address. Integration to backend systems provide real-time status updates.	Listen now...
Warranty Renewal	Caller's can efficiently renew warranty contracts using agreement number or phone number on record. Payment method including check by phone and credit card (including CID and expiration date) receive MOD10 check prior to real-time post to backend systems.	Listen now...	Warrantech