Applications for Healthcare

TuVox Healthcare solutions enable progressive health and insurance providers to offer state-of-the-art conversational telephone self-service to their members. TuVox On Demand Speech Applications include comprehensive reporting and application management features that lead the speech recognition industry.

Application	Description	Audio Clip	Technology Customers	Datasheet
Patient Eligibility Check	Automates the task of confirming a patient is eligible to receive services. Office or hospital staff can quickly login and speak the patient's insurance criteria, procedure ID and more. Real-time backend system provide the caller with immediate results of the query.		Definity Health AvMed
Prescription Refill	Enables callers to refill existing prescriptions by speaking their prescription ID and passing variable authentication techniques. Outbound notification may be combined with Prescription Refill to notify customers when medication level is low.		Prescription Solutions
Provider Locator	Quickly locate the nearest general practitioner, specialist or hospital using variable search methods including phone number (ANI or spoke phone number), zip code, city & state, addresses or airport. Group or member number further tightens search results based on member's insurance plan. Additionally, search by physician name within a specified area. Tight MapPoint and MapQuest integration speeds deployment.		AvMed	View .pdf
Patient Account Management	Caller's use secure login techniques to manage their health account. The suite of account management applications includes: deductible totals, name and address change, add/remove dependants, replacement card request and more.		AvMed
Perfect Router	Caller's can request hundreds of destinations within seconds by speaking naturally, as if they were speaking to a live agent. Perfect Router directs calls to both agents and self-service applications.		Definity Health	View .pdf
Authentication	Accurately captures account information from a caller (ex. customer ID, last 4 of SSN or credit card, zip code) and authenticates the data against backend systems prior to delivery to an agent.
Personal Information Disclosure Approval	Enables member's to approve disclosure of their personal health information to approved providers by authenticating the caller, confirming their identity and capturing verbal approval.
Claim Status	Allows members to search and review claims by number, service date or provider date.