Senior Software Engineer
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Qualifications:

• 5+ years experience required
• Demonstrable skill in building a highly usable web application
• Demonstrable skill in Ajax/Web 2.0 applications
• Excellent knowledge of Ruby on Rails
• Deep experience with SQL
• Experience with REST or web services architectures
• Strong design and object oriented programming skills
• Strong communication skills; desire to work as part of a team

Position Type: Full Time
Location: Cupertino, CA

Junior Java Developer/Speech Application Engineer (Cupertino, CA)
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TuVox is looking for a Junior Java Developer for an entry level position in the growing field of Speech Recognition over the phone.  You will design and develop high-quality telephony applications based on TuVox tools and development environments.  Join our award winning team in this exciting and fast pasted industry.

Position Type: Full Time
Location: Cupertino, CA

Responsibilities:

When you join our team you will be part of a high performing organization committed to excellence and customer satisfaction.  TuVox works with many Fortune 500 and Fortune 1000 companies who wish to continue their brands into the telephone interactions with their customers.  As a Junior Java Developer/Speech Application Engineer you will work with other TuVox resources to design and build speech recognition capable solutions for these customers.  You will have the opportunity to work directly with these clients to understand their needs, explain the solutions proposed, and answer any questions they may have.  Once a solution is agreed upon you will work with a team to implement that solution ensuring quality and consistency.  TuVox has developed tooling to facilitate the creation of these solutions so you will spend a significant portion of your time working in the TuVox tool set.

Education & Experience:

• B.A. / B.S. in a technical or business field, or equivalent work experience.
• Must possess excellent written/spoken language skills and be able to write clear, concise and easy-to-understand documentation.
• Ability to quickly understand how a variety of technologies work and are used.
• Experience with software product documentation and training material development.
• Ability to manage schedules and resources to deliver a quality experience on time.
• Knowledge of Javascript and Java required
• Self-learning. Need to be able to work independently with the software to understand, validate and explain product functions.
• Experience with XML and/or VXML a plus.
• Understand how to take requirements and design specifications and convert them into functioning applications.
• Demonstrated focus on and commitment to continual process improvement.

Helpful Additional Skills & Applicable Experience:

• Knowledge of human factors and or user interface design a plus
• Linguistics and/or Human Factors background/experience a plus.
• Instructional design background a plus.
• Technical writing background a plus.
• Speech dialog or audio production background a plus.

Aptitude and Attitude - you:

• Enjoy working with customers
• Are self-managing, motivated, and organized
• Work efficiently under deadline constraints
• Are flexible and accommodating in implementing another’s design
• Have passion for user interface and making great products.
• Love to learn new technologies and techniques.

Junior Java Developer/Speech Application Engineer (Boca Raton, FL)
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TuVox is looking for a Junior Java Developer for an entry level position in the growing field of Speech Recognition over the phone.  You will design and develop high-quality telephony applications based on TuVox tools and development environments.  Join our award winning team in this exciting and fast pasted industry.

Position Type: Full Time
Location: Boca Raton, FL

Responsibilities:

When you join our team you will be part of a high performing organization committed to excellence and customer satisfaction.  TuVox works with many Fortune 500 and Fortune 1000 companies who wish to continue their brands into the telephone interactions with their customers.  As a Junior Java Developer/Speech Application Engineer you will work with other TuVox resources to design and build speech recognition capable solutions for these customers.  You will have the opportunity to work directly with these clients to understand their needs, explain the solutions proposed, and answer any questions they may have.  Once a solution is agreed upon you will work with a team to implement that solution ensuring quality and consistency.  TuVox has developed tooling to facilitate the creation of these solutions so you will spend a significant portion of your time working in the TuVox tool set.

Education & Experience:

• B.A. / B.S. in a technical or business field, or equivalent work experience.
• Must possess excellent written/spoken language skills and be able to write clear, concise and easy-to-understand documentation.
• Ability to quickly understand how a variety of technologies work and are used.
• Experience with software product documentation and training material development.
• Ability to manage schedules and resources to deliver a quality experience on time.
• Knowledge of Javascript and Java required
• Self-learning. Need to be able to work independently with the software to understand, validate and explain product functions.
• Experience with XML and/or VXML a plus.
• Understand how to take requirements and design specifications and convert them into functioning applications.
• Demonstrated focus on and commitment to continual process improvement.

Helpful Additional Skills & Applicable Experience:

• Knowledge of human factors and or user interface design a plus
• Linguistics and/or Human Factors background/experience a plus.
• Instructional design background a plus.
• Technical writing background a plus.
• Speech dialog or audio production background a plus.

Aptitude and Attitude - you:

• Enjoy working with customers
• Are self-managing, motivated, and organized
• Work efficiently under deadline constraints
• Are flexible and accommodating in implementing another’s design
• Have passion for user interface and making great products.
• Love to learn new technologies and techniques.

Product Manager - Speech Applications
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TuVox is looking for a Product Manager for Speech Applications. In this position, you will have complete responsibility for a line of Speech Applications including horizontal and vertical products. You'll be responsible for customer research, product definition, competitive analysis, creation of collateral material, sales training and sales support.

This is a great opportunity to join an awesome team building a leading edge product.

Senior Consulting Project Manager
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Leads, manages, coordinates and reports on large call-center speech application deployment projects. Assembles and guides project teams, identifies resources needed, and develops project plan and schedule to ensure timely completion of projects. Communicates frequently with team members and client staff regarding project status and identifies and resolves project problems and issues. Manages customer relationships in conjunction with the account executives and professional services management.

Responsibilities:

• Prepares proposals, statement of work and develops project plans, schedules, resources, and milestones, in conjunction Professional Services managers and client project management. Monitors, tracks, and is held accountable for projects progress, deliverables, quality assurance, and customer services.
• Initiates action to identify and resolve project problems/issues and reports to Professional Services managers on mitigating steps and actions taken to ensure timely deliverables, project success and quality.
• Assigns tasks to team members; develops team behaviors and operating rules; mentors, guides, and empowers team members in planning and executing the work and providing customer service in accordance with Services organization practices and standards
• Reports regularly to Management on project progress; manages risk, scope, quality, effort, resources and timeline.
• Participates in pre- and post-sales activities, proposal development to existing and new customers.
• Works with Management to develop consulting and project planning methodology and tools.

Education & Experience:

• 4+ years experience in systems integration consulting or enterprise software implementation services.
• 3+ years experience in customer-facing, project management role leading a team.
• 3+ years experience with call centers and/or speech application deployment.
• BS degree in information technology, computer science, engineering, or other related field. MBA a plus.
• Strong communication skills (presentation, verbal, and written).
• Ability to work independently and as part of a team with an outstanding customer service attitude.
• Experience in supporting sales and business development opportunities through proposal creation, review and presentation.
• Experience working directly with customers in a consulting or services role.

Travel:

• Ability to travel as needed.

Senior Customer Solution Project Manager
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Responsibilities:

Has overall responsibility for the successful assessment, definition, management and completion of speech applications deployments for large call centers. Helps identify appropriate use of technology for customer, coordinates all project resources, manages project budgets and ensures high quality and timely delivery of projects.

• Understands application of technology and how it will apply to customer's business.
• Ensures that project design and implementation will meet customer's objectives.
• Identifies additional areas of application of technology for the customer.
• Drives specification/scope of project, from development of statement of work through project plan and test plan.
• Communicates and coordinates all activities and status with the customer and internal resources.
• Applies industry best practices to speech application design.
• Monitors and documents project status.
• Maintains strong relationships with the customer's management, project teams, as well as internal resources.
• Helps develop skills and distributes knowledge to project team and acts as mentor.
• Helps with implementation as possible.

Education & Experience:

• 5 or more years of mission critical enterprise software implementation experience.
• 5+ years experience as a project manager.
• Experience with call centers and/or speech applications required.
• B.A. / B.S in a technical or business field, or equivalent work experience.
• Experience in supporting business development opportunities through proposal creation, review and presentation.

Critical Skills:

• Ability to effectively lead project teams to successful completion of project, encouraging collaboration, promoting communication, and providing clear direction.
• Strong project management knowledge, including identifying critical path.
• Strong decision-making.
• Excellent time management skills.
• Clear and concise written and verbal communications.

Aptitude and Attitude - you:

• Enjoy working with customers
• Are able to maintain calm demeanor during stressful periods.
• Have passion for user interfaces and making great products.
• Love to learn new technologies and techniques.

Travel

• Ability to travel as needed.