Retail Applications Routing Listen now... Catalog Request Listen now... Store Locator Pricing/Availability Place an Order Listen now... Order Status Listen now... Account Information Change of Address Listen now...

Retailers can now offer a voice self-service channel that not only automates routine calls, but provides a consistent, branded caller experience, increases average order size, and enables customer service agents to focus more on selling.

Using the power of their voice, retail consumers can order a catalog, locate a store, inquire about product availability and pricing, place an order and check the status of an order.

In addition, a TuVox speech application proactively contacts customers to inform them of delivery status or to remind them of upcoming holidays, birthdays and events, thereby generating additional sales for retailers.

Click here to read about no-risk, low investment TuVox On Demand solutions.

TuVox Retail Customers Business Benefits Order status - 40% automation Average call duration reduced by 63% Store locator - 80% automation rate Catalog request - 87% automation rate Order status - 50% automation rate 68% average automation across 8 speech applications Higher Average Order Value (AOV) than with live agent Higher capture rates for catalog source and direct mail codes over live agent