Tellme Networks, Inc. is fundamentally improving how people and businesses use the phone by blending the capabilities of the Internet with voice technology. The company operates the world's largest IP application network for the phone, handling calls for enterprise customer service, national directory assistance and new consumer communication services. Tellme Networks is headquartered in Mountain View, Calif.

Back to Top

Convergys brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers and their employees. Convergys offers a full-service outsourcing solution featuring TuVox CVR, with experience in meeting a wide spectrum of customer care challenges. Automated self-service solutions are created in concert with a third-generation ASR platform, called SpeechPort, built with a decade's worth of learning. The SpeechPort platform combines carrier-grade telephony components and multiple speech operating systems - including VoiceXML 2.0, the emerging industry standard - with virtually unlimited capacity. It incorporates network- and application-based load balancing along with sophisticated operations, administration and maintenance "agents" to maximize reliability and availability for multiple applications.

Back to Top

Genesys Telecommunications Laboratories is the leading provider of open software applications designed specifically to optimize customer contact - in the contact center and across the enterprise. Genesys enables personalized cost-effective multimedia customer service that generates long-term, profitable customer relationships.

Back to Top

Aspect Software is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.

Back to Top

IBM is the world's largest information technology company with 80 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key business partners, IBM offers a wide range of services, solutions and technologies that enable companies to take full advantage of the hosted era. Please visit www.ibm.com on the World Wide Web.

Back to Top

Netsuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date.

Back to Top

Nuance is the leader in Voice Web software - speech recognition, voice authentication, text-to-speech and voice-browsing products that make the information and services of enterprises, telecommunications networks and the Internet accessible from any telephone. Every day, millions of people interact with Nuance systems at companies like Japan Telecom, OnStar, Qwest Wireless, Sears and UBS.

Back to Top

SOFTEL specializes in contact centers, the most critical customer touch points in an organization. From the basic call center to the most complex multi-channel contact centers, SOFTEL provides services to increase agent productivity, reduce operating expenses, maximize revenue opportunities, and improve customer satisfaction.

Back to Top