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High Tech

High Technology Applications
Call Routing Routing
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Rebate Status Rebate Status
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Store Locator Store Locator
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Technical Support Technical Support
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Place an Order Place an Order
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Warranty Renewal Warranty Renewal
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Order Status Order Status
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TuVox offers a comprehensive set of speech applications designed specifically for the technology market.

TuVox On Demand speech applications provide a personalized caller experience based on individual customer profile and their interaction history with your company.

By offering an efficient, branded caller experience consistent with your call center and web channels, you can drive customer loyalty and increase revenue.

With TuVox On Demand, customers simply say why they are calling. The speech application identifies caller intent and quickly routes the call to the right agent or voice self-service module. Click here to find out how.

Technology companies including Apple, Activision, Gateway and TiVo use TuVox On Demand speech applications to provide 24x7 technical support for a large percentage of their knowledge-driven inquiries. By leveraging an existing knowledge base, TuVox Knowledge Voice™ provides step-by-step diagnostics to help customers resolve technical issues. Click here to find out how.

Click here to read about no-risk, low investment TuVox On Demand solutions.

TuVox High-Tech Customers Business Benefits
  • Technical Support speech application delivered as a hosted service, with no upfront capital expense costs
  • Handles 8x average daily call volume
  • Designed & deployed in less than 6 weeks
  • Flexible "pay for performance" pricing
  • Natural language call routing application routes callers to one of more than 30 destinations for 1,600 products within seconds
  • Reduced the number of calls routed by live agents by 36%
   

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