Healthcare Applications Routing Member Referral Benefits Eligibility Member Deductible Balance Claims Status Prescription Refill Member Authorization Provider Authorization

TuVox offers a comprehensive set of speech applications designed specifically for the unique needs of the healthcare market. These On Demand speech applications enable members and service providers to quickly and efficiently resolve many inquiries using voice self-service.

With TuVox On Demand, callers simply say why they are calling. The speech application identifies caller intent and quickly routes the call to the right agent or voice self-service module.

Providers use automated voice self-service to check member eligibility and co-pay, obtain specialist and procedure authorization and obtain authorization for new providers.

Members use automated voice self-service to authenticate themselves, check member eligibility and co-pay, check claim status or deductible balance, confirm physician referral and enroll in healthcare programs.

By automating a large volume of routine calls, call center agents now have more time to focus on calls that are more complex.

Healthcare companies like PacifiCare and AvMed use TuVox On Demand speech applications to leverage existing investments in their web site content to provide 24x7 customer self-service and increase caller satisfaction through better and more efficient service.

Click here to read about no-risk, low investment TuVox On Demand solutions.

TuVox Healthcare Customers Business Benefits 65% automation rate across all speech applications Providers complete transaction 30% faster Annual Cost savings over $700,000 in first year Easy to use life Cycle management tools to tune and extend the applications Prescription Refill speech application was deployed in 3 months TuVox delivered 53% automation vs customer goal of 38% Reduced call duration to132 seconds vs a goal of 180 seconds