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Smart Talk
- Computer World
August 22, 2005
By Robert L. Mitchell | |
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| All Articles |
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| March 21, 2007 |
TuVox Appoints Former Oracle On Demand Executive as Chief Financial Officer
— CRM Today |
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| March 21, 2007 |
People On The Move
- Mercury News
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| March 16, 2007 |
TuVox Awarded Key Patent for Innovative SmartGen™ Technology
- Auto Channel
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| March 14, 2007 |
TuVox Awarded Key Patent for Innovative SmartGen(TM) Technology
- American Digital Networks
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| August 14, 2006 |
American Airlines Federal Credit Union Selects TuVox
- TMCNet
By By Anuradha Shukla |
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| August 11, 2006 |
Product Roundup: SpeechTEK 2006
- DestinationCRM
By Colin Beasty and Coreen Bailor |
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| August 8, 2006 |
TuVox Unveils TuVox On Demand 6.0
- TMCNet
By Anuradha Shukla |
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| August 7, 2006 |
Speech Technology Magazine's Q&A with Steve Pollock, Co-founder and EVP of TuVox
- Speech Technology Magazine |
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| May 12, 2006 |
New Zealand Telecom Upgrades to Speech IVR
New Technology Streamlines Call Centre Operations
- Computer World
By Darren Pauli |
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| April 2, 2006 |
Open New Doors With Hosted Speech
- Call Center Magazine
By Jennifer O'Herron |
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| April 1, 2006 |
Is Hosting the Future of Speech?
- CMP Call Center Magazine
By Harry Sheff |
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| March/April 2006 |
TuVox's customer AvMed makes the cover story of March/April issue of SpeechTEK Magazine
- SpeechTEK Magazine |
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| February 27, 2006 |
Speak now, or forever hold your place in the queue
- The Dominion Post, New Zealand |
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| February 9, 2006 |
Plugging in to voice apps
Phone services via speech-enabled software from companies such as Nuance and TuVox are taking off
- InfoWorld
By Neil McAllister |
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| January/February, 2006 |
Service Saves Face
Best Practices
- 1to1 Magazine
By Gabe Armstrong |
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| January 5, 2006 |
Retailers buy into hosted applications
- Network World
By Ann Bednarz |
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| November 7, 2005 |
Can you understand me now?
- ComputerWorld |
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| October 10, 2005 |
TuVox Acquires NetByTel's Hosted Speech Rec Tools
- CallCenter |
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| October 10, 2005 |
TuVox Acquires NetByTel's Hosted Speech Rec Tools
- CommWeb |
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| October 10, 2005 |
Exit Watch
- Private Equity Week |
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| October 5, 2005 |
Speech Technology Magazine's Q&A with Steve Pollock, Co-Founder and EVP of TuVox
- Speech Technology Magazine |
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| October 2, 2005 |
NetByTel acquisition expands TuVox market presence
- eChannelLine |
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| October 1, 2005 |
Speech Recognition Goes Mainstream
- CallCenter |
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| September 30, 2005 |
Changing Strategy, NetByTel Sells Primary Speech App Business to TuVox
- VentureWire Professional |
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| September 29, 2005 |
TuVox Acquires NetByTel Speech Applications and Hosted Business Customers
- TMCnet |
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| September 29, 2005 |
TuVox Acquires NetByTel Speech Applications and Hosted Business Customers
- Speech Technology Magazine |
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| September 29 , 2005 |
TuVox Acquires NetByTel Speech Applications and Hosted Business Customers
- ContactCenterWorld |
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| September 26 , 2005 |
TuVox First to Deploy on Message Technologies, Inc's Expanded Infrastructure
- TMCnet |
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| September 26 , 2005 |
TuVox buys NetByTel speech software business
- Silicon Valley Business Journal |
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| September 16 , 2005 |
TuVox could see an exit this year, source says
- mergermarket |
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| August 22, 2005 |
Smart Talk
- Computer World |
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| August 19, 2005 |
TuVox Does More than Talk the Talk on Voice Recognition
- San Jose Business Journal |
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| August 11, 2005 |
Speech Roars Forward
- The News Show |
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| July 18, 2005 |
Anatomy of a Deal
- Red Herring Magazine |
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| February 1, 2005 |
Larry Miller - President & CEO, TuVox On Speech Technology
- ContactCenterWorld.com |
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| January 25, 2005 |
ContactCenterWorld Interviews Azita Martin of TuVox On Challenges Facing the Contact Center Industry
- ContactCenterWorld.com |
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| January 19, 2005 |
Reviews On 2004/2005 From Azita Martin Of TuVox
- ContactCenterWorld.com |
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| January 6, 2005 |
Indian Links Attract US Venture Funds
- Sify |
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| January 6, 2005 |
TuVox Perfect Router Receives Customer Inter@ction Solutions Magazine's
Product of the Year Award for 2004
- Customer Interaction Solutions |
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| January 3, 2005 |
IBM Gets Help Finding ISV Talent
- Eweek
By Darryl K. Taft |
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| January 2005 |
TuVox Announces $15 Million Financing
- Speech Technology Magazine |
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| December 15, 2004 |
TuVox Closes Record Year
- CRM Today |
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| December 14, 2004 |
Tuvox Closes Record Year
- Speech Technology Magazine |
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| December 14, 2004 |
TuVox Closes Record Year as the Market Continues to Embrace Speech Self-Service; Company Accelerates Market Penetration and Expansion of Product Capabilities
- CBS MarketWatch Click here
- TMC Net Click here
- Forbes.com BusinessWire Click here |
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| December 14, 2004 |
Speech Recognition Company Tuvox Closes Record Year
- ContactCenterWorld.com |
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| December 14, 2004 |
Latest Trends and Best Practices in Speech Applications
- CBS MarketWatch Click here
- Forbes.com BusinessWire Click here |
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| November 2004 |
Latest Trends and Best Practices in Speech Applications
- Customer Interaction Solutions
By Azita Martin
(to Nov. table of contents; link not available directly to article) |
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| November 2004 |
Speech Technology: Analysis and Justifications
- Customer Interaction Solutions
By Nadji Tehrani
(to Nov. table of contents; link not available directly to article) |
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| November 23, 2004 |
This is Not Your Grandmother's Call Center
- 1to1 Magazine
By Mila N. DAntonio |
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| November 16, 2004 |
"Software"
- San Jose Mercury News |
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| November 16, 2004 |
"Skin-care Firm Scores Big First Round"
- San Jose Mercury News
By Glenda Queensbury |
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| November 15, 2004 |
"TuVox Announces $15 Million Financing"
- Speech Technology Magazine |
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| November 11, 2004 |
"TuVox Raises $15M For Sales, Marketing And Product Development"
- Venture Wire
By Hope Glassberg
(No link available) |
Back to Top |
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| November 10, 2004 |
"TuVox Receives $15 Million in Funding"
- Palo Alto Daily News
(No link available; Coverage only in hard copy) |
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| November 9, 2004 |
Telecom: TuVox
- The Daily Deal: The Deal Flow
Compiled By George White |
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| November 9, 2004 |
"TuVox Announces $15 Million Financing Led by Norwest Venture Partners"
- CRM Today |
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| November 8, 2004 |
"Los Altos-Based TuVox Lands $15 Million in Fourth Round"
- Bay Area Tech Wire
(Subscription needed for online access) |
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| November 8, 2004 |
"TuVox adds $15M in funding"
- Silicon Valley Biz Ink
(No link available; Online coverage only accessible by subscribers; see reprint at:) |
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| November 8, 2004 |
"TuVox Announces $15 Million Financing"
- ContactCenterWorld.com |
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| November 8, 2004 |
"Deployment options put speech within reach"
- Network World
By Ann Bednarz |
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| November 8, 2004 |
"TuVox Adds $15 Million in Funding"
- Silicon Valley Business Journal |
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| November 8, 2004 |
"TuVox gets $15M"
- The Daily Deal
By Clifford Carlsen
(Subscription needed for online access) |
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| November 2, 2004 |
"The Changing Face of Speech Recognition"
- Call Center Magazine
By Jennifer O'Herron |
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| October 25, 2004 |
"IP Contact Centers + Home Agents = Cost Parity With Offshore"
- Customer Interaction Solutions
By Nadji Tehrani |
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| October 25, 2004 |
Speech Technology...Next Generation Contact Center Part I
- Customer Interaction Solutions
By Nadji Tehrani |
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| October 25, 2004 |
"Speech And The Future Of The Contact Center"
- Customer Interaction Solutions
By Rich Tehrani |
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| October 12, 2004 |
"People in Business: Azita Martin"
- San Jose Mercury
By Bella Loykhter (No direct link available; see reprint at the link above) |
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| October 9, 2004 |
Faulty 'No Fly' System Detailed
- The Washington Post
By Sara Kehaulani Goo
Washington Post Staff Writer
(Interview with Steve Pollock not related to TuVox) |
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| October 5, 2004 |
Moving the Conversation Forward: "TuVox CVR Now Offers More Automation Options & Tools for Faster Deployment"
- Call Center Magazine |
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| October 4, 2004 |
SpeechTEK New York: 2004 .
- CRMxchange
Sheri Greenhaus |
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| October 1, 2004 |
People in the News: Azita Martin
- Silicon Valley Business Journal
By Doug Caldwell
(No link available) |
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| September 28, 2004 |
"TuVox Unveils Speech-Enabled Enterprise Call Routing App"
- Call Center Magazine
(No link available) |
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| September 28, 2004 |
"TuVox Unveils Speech-Enabled Enterprise Call Routing App Communications Convergence"
- By CommWeb
4:35 PM EST |
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| September 28, 2004 |
"TuVox calls for the 'perfect' app"
- ZDNet News
By Nadia Ilyin
11:45 AM PT |
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| September 27, 2004 |
"TuVox Announces TuVox Perfect Router Speech-Enabled Call Routing Application; New Call Routing Application Continues TuVox's Aggressive Expansion into Enterprise Speech Application"
- TMCnet.com News |
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| September 21, 2004 |
"Azita Martin Joins TuVox as Vice President of Marketing"
- Speech Technology Magazine |
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| September 20, 2004 |
"People in Business: Azita Martin"
- San Francisco Chronicle
By Colleen Benson |
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| September 18, 2004 |
"IBM Donates Speech Components"
- ePRO Magazine
By Chris Alan Miller |
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| September 15, 2004 |
"Nine Teams Complete Speech Solutions CHALLENGE II at SpeechTEK 2004"
- Speech Technology Magazine |
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| September 13, 2004 |
"Q&A with Steve Pollock of TuVox"
- Speech Technology Magazine |
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| September 13, 2004 |
"Voice Apps Spreading as Standards Mature"
- Network World
By Ann Bednarz
(No Link Available - Please See 9/13 Print Edition) |
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| September 7, 2004 |
"SpeechTEK is the Speech Technology Industries Annual New Product Showcase"
- Speech Technology Magazine |
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| September 1, 2004 |
"TuVox Sales Surge as Market Embraces Speech Software"
- CRM Today
(No link available) |
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| September 1, 2004 |
"TuVox Sees Market Embracing Enterprise Speech Software"
- Speech Technology Magazine |
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| August 24, 2004 |
"Dan Miller of Opus Research - Interview"
- Speech Technology Magazine |
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| August 8, 2004 |
"People on the Move" (Joseph McCarthy)
- San Jose Mercury News
By Glenda Queensbury |
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New release from TuVox expands flexibility of its call center solutions
- Telephony Strategy News
With a new release of its software, TuVox has added more features to ease application deployment, including increased support for more conventional transactional applications.÷ In addition, a new suite of "SmartGen" tools in TuVox CVR 4.0 makes it easier for IT organizations to create, maintain, and enhance their own speech applications without depending on outside professional services. |
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| July, 12, 2004 |
TuVox Releases CVR 4.0 Voice Automation Software
- Call Center Magazine
TuVox has upgraded its CVR voice automation development solution. |
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| July, 12, 2004 |
TuVox Releases CVR 4.0 Voice Automation Software
- CommWeb |
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| July 2, 2004 |
The Week in Review
- CRM Magazine
TuVox CVR 4.0 enables the automation of calls of any type or complexity, including knowledge calls, routing calls, and sophisticated transactional calls. In addition, a new Predictive Recognition feature is designed to improve the prediction of unrecognized words or phrases.
By Emmy Favilla |
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| June 29, 2004 |
Roxio Selects TuVox For Call Center Automation
- Speech Technology Magazine
TuVox has deployed an automation speech system for Roxio, Inc., the provider of digital media software and owner of NapsterŽ to better service the needs of its growing customer base. |
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| June 29, 2004 |
TuVox Enhances Product Offerings and Reports Four Successive Quarters of Record Growth
- Speech Technology Magazine
TuVox announced the availability of TuVox CVR 4.0, a new product release designed to improve the way TuVox speech applications are developed, deployed and maintained. TuVox CVR 4.0, expands TuVox's built-in Perfect AgentT services and SmartGenT tools. |
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| June 29, 2004 |
Call Center Speech Platform Gives Voice to More Data
- eWeek
TuVox has launched an updated version of its call center speech platform that voice-enables information retrieved from databases and Web services.
By Matt Hicks |
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| June 29, 2004 |
TuVox Enhances Its World-Class Automated Call Center Solution with Significant New Capabilities
- CRM Today
TuVox Release 4.0 to Provide Customers with More Automation, More Control, More Conversational Features |
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| June 28, 2004 |
TuVox Enhances Call Center Solutions
- ContactCenterWorld.com
"Historically, IT managers were wary of speech automation because it was complex, costly and difficult to develop and maintain," said Art Schoeller, senior analyst with Yankee Group. "TuVox has designed a software-based approach to building speech applications, which is cost-effective and delivers a satisfying caller experience across multiple call types." |
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| December 26, 2003 |
The Voice of a New Generation
- The Boston Globe
Software that recognizes speech may answer your tech-support questions
By Chris Gaither, Globe Staff |
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| December 24, 2003 |
The New Voice of Tech Support
- Wired
By Ryan Singel |
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| December 24, 2003 |
Ex-Apple Engineers Reduce Tech-Support Call Waiting
- The Mac Observer
By Vern Seward |
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| September 2003 |
Road Trip Roundup
- Customer Interaction Solutions
"The company is able to focus on applications, as it is not a speech recognition company.....This focus has allowed TuVox to land customers such as Tivo as well as other category leaders such as Handspring and Activision.....Perhaps the most impressive part of the system is how a user programs it. It has the ability to be fed vast amounts of information from archived documents such as a Web-based library of support documentation."
By Rich Tehrani |
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| August 2003 |
TuVox completes customer service system for TiVo
- Speech Recognition Update
The system can accept descriptions such as "I just get a blue screen" and take the caller through a series of questions and possible solutions. Download .pdf... (129 Kb)
By Bill Meisel |
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| July 15, 2003 |
TuVox Customer Support Application for TiVo Completed
- Speech Technology
CVR-driven system will provide voice access to the TiVo voice knowledge base, enhancing its call center services. Read full story... |
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Need to Fix a Computer? Ask Another Computer
- New York Times
Long after technical-support agents for Handspring have gone home for the night, customers can get help fixing their hand-held computers from an unlikely voice on the other end of the phone line: that of another computer.
By Chris Gaither |
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| March 09, 2002 |
Another Indian breaks new ground
- The Economic Times
Indian American Ashok Khosla is an artist at heart creating software is an expressive act for him. And his is usable art. |
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| February 15, 2002 |
Start-Up Aims to Revolutionize Tech Support Call Centers
- Internet.com
Technical support for customers can be an expensive line item for many businesses, and there's little that can be done to get around the need for a call center staffed with human agents. Or at least that's the way it used to be.
By Thor Olavsrud |
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Almost Human .
- Customer Support Management Magazine
Stiff, robotic IVR voices are gradually disappearing as first one company and then another seeks to follow the lead of the Web "virtual agents," and offer a warmer, more human - and more productive - interaction to customers.
By Lisa Napell Dicksteen |
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The Defogger: Don't Press Zero!!
- Business 2.0
Speech recognition software is poised to free humankind from touch-tone menus. It can also save your company a lot of money.
By Dylan Tweney |
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| January 2002 |
Customer Interaction Management: Hearing Voices
- DestinationCRM.com
...contact centers will begin to acknowledge and embrace self-service, either via the Web with improved search and natural language interfaces, or via the telephone with stronger interactive voice response support that goes beyond simple menu navigation. The value proposition of self-service in terms of cost-effectiveness is too compelling not to be incorporated as part of an overall CIM strategy. Advances in the ease of authoring of self-service content, ease of finding of information, and integration of self-service more seamlessly with back-end transaction systems will help facilitate adoption. On the voice side, the concept of voice portals will begin to mature in terms of front ends to customer management solutions.
By Chris Martins, Aberdeen Group |
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