TuVox Speech Central » webcast http://www.tuvox.com/blog World-Class Customer Service Tue, 09 Jun 2009 20:09:28 +0000 http://wordpress.org/?v=2.8 en hourly 1 Webinar: TuVox and Forrester http://www.tuvox.com/blog/webinar-tuvox-and-forrester/ http://www.tuvox.com/blog/webinar-tuvox-and-forrester/#comments Mon, 27 Apr 2009 17:33:37 +0000 Nick Ezzo http://www.tuvox.com/blog/?p=329

5 Ways To Stop The Flow Of Money Out Of Your Contact Center

Featuring:

  • Elizabeth Herrell, Forrester Analyst
  • Steve Pollock, TuVox Founder

The current economic situation has put an unprecedented strain on contact centers.

Revenues and budgets are down, but customers still keep calling. How can today’s contact centers get out of this trap?

Sign Up for the live webcast on April 28th.

In this webinar, you’ll learn:

  • How to dramatically reduce service costs without compromising quality
  • How next-generation IVR has changed the way customers are engaged
  • New market research and customer service techniques
  • 5 Methods for stopping the flow of money out of your contact center

Sign up now!

]]> http://www.tuvox.com/blog/webinar-tuvox-and-forrester/feed/ 0 Take a Byte Out of Support Costs http://www.tuvox.com/blog/take-a-byte-out-of-support-costs/ http://www.tuvox.com/blog/take-a-byte-out-of-support-costs/#comments Thu, 15 Jan 2009 18:23:18 +0000 Nick Ezzo http://www.tuvox.com/blog/?p=200 NickI’d like to take this opportunity to blatantly promote our upcoming webcast called Take a Byte Out of Support Costs.

It’s a 15-minute case study of a TuVox customer that is in the hyper-competitive personal computer industry.

Take a Byte Out of Support Costs

Register for the event here.

Here’s an excerpt:

While warranty callers waited on hold, non-warranty callers received free technical support.

Find out how TuVox On Demand saves this company hundreds of thousands of dollars each month with a simple-but-effective IVR-based warranty validation system.

Today, warranty callers get help fast, and non-warranty callers can choose a paid support option or web-based self-help.

I hope you’ll join us on January 28th!

Register here.

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