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	<title>Comments on: NPR Jumps Into &#8216;Customer Rage&#8217; Debate</title>
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	<description>World-Class Customer Service</description>
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		<title>By: Steve Gershik</title>
		<link>http://www.tuvox.com/blog/npr-jumps-into-customer-rage-debate/comment-page-1/#comment-875</link>
		<dc:creator>Steve Gershik</dc:creator>
		<pubDate>Tue, 07 Apr 2009 22:39:45 +0000</pubDate>
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		<description>Okay, Nick, you left out the most important part.   

1% actually get revenge??

How are they doing that?  Are we talking blogs and Twitter or guns and knives?</description>
		<content:encoded><![CDATA[<p>Okay, Nick, you left out the most important part.   </p>
<p>1% actually get revenge??</p>
<p>How are they doing that?  Are we talking blogs and Twitter or guns and knives?</p>
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