In grim economic times, the last thing a company can afford is to be serving-up poor customer service. While this may seem like an obviousness to many –when business slows, why risk losing a customer ?– time after time companies cut costs in customer service, only to be shocked, shocked, when people buy elsewhere.
Yet call centers continue to close. A quick scan of recent headlines shows a mixed bag of closures, relocations, and outsourcing. And while some of these closures may be the result of shifting business needs (e.g., from catalog to on-line shopping), it’s probably fair to say that many customer service cutbacks are the result of simple shortsightedness.
At the same time, companies have an obligation to turn that penny over twice before spending: in an economic downturn, the customer may be king, but ROI is queen.
TuVox On-Demand Speech applications offer companies the ability to increase their ROI through a hosted IVR solution while simultaneously increasing the quality and speed of their customer’s call center experience. Saving money plus increasing service equals an ideal way to survive (and thrive) in a cloudy economy.
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