Archive for the 'Cost Savings' Category

Webinar: TuVox and Forrester

Published
by
Nick Ezzo
on April 27, 2009
in Cost Savings, call center automation and how-to's
. 0 Comments

5 Ways To Stop The Flow Of Money Out Of Your Contact Center

Featuring:

  • Elizabeth Herrell, Forrester Analyst
  • Steve Pollock, TuVox Founder

The current economic situation has put an unprecedented strain on contact centers.

Revenues and budgets are down, but customers still keep calling. How can today’s contact centers get out of this trap?

Sign Up for the live webcast on April 28th.

In this webinar, you’ll learn:

  • How to dramatically reduce service costs without compromising quality
  • How next-generation IVR has changed the way customers are engaged
  • New market research and customer service techniques
  • 5 Methods for stopping the flow of money out of your contact center

Sign up now!