Welcome to TuVox Speech Central. Here you will find a wealth of information about deploying speech recognition in your call center, replacing your IVR system, and providing the best (and most cost-effective) customer service possible.
So read on!
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People To People Service
- Quote on Service March 21, 2010“Love cannot remain by itself—it has no meaning. Love must be put into action, and that action is service.” -- Mother Teresa I just read this quote on Dr. Wayne Dyer's blog. His post titled, "Take Loving Action" was a great reminder of how we're all here to be of service to others. Are you taking loving action for your customers today […]Maria Palma
- Customer Service Carnivale: The Spring Edition March 15, 2010Welcome to another edition of the Customer Service Carnivale! We've got an interesting mix of customer service tips and stories that will educate, enlighten, and hopefully inspire you to deliver the best service... Think that social media doesn't affect people's perceptions of your company? Think again. Shaun Sayers reminds us that YouTube […]Maria Palma
- Customer Service: 12+1 Lessons From Those Who Do It Best March 9, 2010The editors over at Focus.com have put together a great post that outlines 12 Lessons From the Best Customer Service Companies. The one lesson that stuck out in my mind is: "Always Innovate". Even in this fast-paced, technology-driven era that we live in, I seem to have forgotten the importance of creating innovative products and services to kee […]Maria Palma
- Which Companies Will See the Biggest Returns From Social Media? March 2, 2010Just like Helene Le Blanc of The Luxe Chronicles, I've become very fascinated with how companies use social media to interact and connect with their customers - especially women. Helene makes reference to Dell and and how the company partnered with OPI to create customized laptops in favorite nail polish colors. Ok, yes, I must say that pretty co […]Maria Palma
- Customer Service Carnivale: The Almost Spring Edition March 1, 2010Welcome to the Almost Spring edition of the Customer Service Carnivale! We only have a few submissions that made it into this edition, so take some time out to read every article because I'm sure you'll come away learning something new - or if you're a fellow customer service blogger, you'll find inspiration for a new post... Customer S […]Maria Palma
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