I recently experienced an Internet service outage with Comcast, so I called their customer service line at 1-800-COMCAST to report the issue.
I entered my phone number and pressed [1] for English.
I pressed [1] for service issues, then [2] for Internet issues, then I pressed [3] for service issues (again).
Then the most amazing message came on:
Did you know you can switch your home telephone service to Comcast? Just ask your customer service representative…
I have no idea what came after, because I actually stopped listening at that point.
“They can’t be serious,” I thought. “They know my Internet connection is down, right?”
So I finally spoke to a friendly call center agent, who told me that Comcast was aware of the outage and were working to restore service.
Then the agent said, “While I’ve got you on the phone…”
I remember thinking, “there’s no way he’s going to bust out the old switching-the-home-telephone-service cross-sell.”
But alas, I was wrong.
Did you know you can switch your home telephone service to Comcast?
“Hang on a second, Dude. I’m not trying to be rude or sarcastic. But if I had my home telephone service on Comcast, we wouldn’t be having this conversation right now. You realize that, right?”
“Well, we have battery backup,” he retorted.
“So you’re telling me that a battery backup would have prevented the outage I’m experiencing?”
“No it wouldn’t have prevented that.”
So, to end my story, I told him “thanks but no thanks” and I’ll keep my old-fashioned land line service from PacBell, I mean SBC, I mean AT&T, or new name next year.
AT&T — Love ‘em or hate ‘em, they’ve had more name changes than service outages in the last few years.
Comcast — winner of The World’s Worst Cross-sell Award.
Read more about Comcast Customer Service at:
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